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For Companies At a Glance
- Tasks: Manage operations, finance, and client support in a dynamic IT consultancy.
- Company: Grit Consultancy, a growing IT consultancy with a collaborative culture.
- Benefits: Competitive salary, flexible working, training, and direct access to founders.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Play a key role in shaping the future of a thriving consultancy.
- Qualifications: Experience in operations management and strong organisational skills required.
The predicted salary is between 45000 - 50000 £ per year.
City of London, England
Salary: GBP45000 - GBP50000 per annum
Full‑time, permanent
Office‑based with occasional home working
About Grit Consultancy
Grit Consultancy is a growing IT consultancy delivering Managed IT Support, Cloud Hosting and Microsoft 365, Cyber Security, IT Consultancy and Project Management services. As our client base and team continue to expand, we are strengthening our operational structure to support scalable growth and service excellence.
The Role
The Operations Manager is a senior, business‑critical role within Grit Consultancy. Reporting directly to the company founders, you will take ownership of the firm’s operational backbone, ensuring the business runs efficiently, compliantly and professionally day to day. This role spans operations, finance administration, supplier and client coordination, people processes and internal reporting. You will work closely with senior stakeholders, providing structure, oversight and practical support while identifying opportunities to improve how the business operates. This position is suited to an experienced operations professional who thrives in a hands‑on environment, enjoys responsibility and wants to play a visible role in the growth of a consultancy business.
Key Responsibilities
- Business Operations and Finance
- Own the end‑to‑end order‑to‑invoice process, including quotations, purchase orders, invoicing and reconciliation
- Produce all company invoices and manage supplier invoices and expenses, working closely with the outsourced accounts team
- Maintain contracts, insurance, compliance records and overall operational costs
- Client, Supplier and Commercial Support
- Support client onboarding and maintain accurate client and contact records
- Liaise with suppliers and vendors to source competitive pricing for hardware, software and licensing
- Act as a key administrative and operational liaison across clients and partners
- People, Office and Governance
- Oversee office management, facilities, equipment and Health and Safety standards
- Coordinate team calendars, holidays and new starter inductions
- Maintain staff records and support internal people processes
- Arrange travel and accommodation for the support team as required
- Reporting and Continuous Improvement
- Produce operational and management reports for senior stakeholders
- Support clear internal communication across the business
- Identify, design and implement process improvements to drive efficiency and service quality
- Provide operational and administrative support to the CEO and founders
Experience and Skills
- Proven experience in operations management, office management or senior administrative leadership
- Strong organisational and prioritisation skills with excellent attention to detail
- Confident communicator, comfortable working with senior stakeholders
- Commercially aware, proactive and solutions‑focused
- Able to operate independently within a small, growing business
- Experience within an IT consultancy, MSP or professional services environment
- Experience using systems such as Xero, Microsoft 365, HubSpot or similar
- Familiarity with PSA systems such as Autotask
- Knowledge of GDPR, data protection and basic procurement processes
What We Offer
- A senior operational role with real influence in a growing consultancy
- Direct access to company founders and decision‑making
- Supportive, collaborative team environment
- Training on all systems and processes
- Flexible working arrangements
- Company pension
- Competitive salary based on experience
Operations & Office Manager in London employer: HR-Dept-39cdddf5
Contact Detail:
HR-Dept-39cdddf5 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Operations & Office Manager role.
✨Tip Number 2
Prepare for interviews by researching Grit Consultancy inside out. Understand their services and values, and think about how your experience aligns with their needs. We want you to shine when you get that chance to chat with the founders!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific situations where you improved processes or managed operations effectively. We love hearing about your hands-on approach and problem-solving abilities!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can make a lasting impression. We believe that a little courtesy goes a long way in showing your enthusiasm for joining the team.
We think you need these skills to ace Operations & Office Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations & Office Manager role. Highlight your experience in operations management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Grit Consultancy. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Communication Skills: As a key communicator with senior stakeholders, it's important to demonstrate your communication skills in your application. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at HR-Dept-39cdddf5
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Operations & Office Manager role. Familiarise yourself with the end-to-end order-to-invoice process, as well as how to manage supplier relationships and client onboarding. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
As this role involves liaising with senior stakeholders and clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to thrive in a hands-on environment.
✨Highlight Your Problem-Solving Abilities
Grit Consultancy is looking for someone who is proactive and solutions-focused. Think of specific instances where you've identified inefficiencies and implemented improvements. Be ready to discuss these examples during your interview to showcase your critical thinking skills.
✨Familiarise Yourself with Relevant Tools
Since experience with systems like Xero, Microsoft 365, and HubSpot is important, brush up on these tools before your interview. If you have experience with PSA systems like Autotask, be prepared to discuss how you've used them to enhance operational efficiency. This will give you an edge over other candidates.