At a Glance
- Tasks: Provide Level 2 IT support and assist clients across London with tech solutions.
- Company: Join GRIT Consultancy, an award-winning IT support and consultancy firm.
- Benefits: Enjoy a competitive salary, private medical care, and a company pension.
- Other info: Work in a friendly team with opportunities for career advancement.
- Why this job: Make a real impact in a dynamic tech environment while growing your skills.
- Qualifications: Experience in Level 2 IT support and strong Microsoft 365 knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
About Grit Consultancy
GRIT Consultancy is an award‑winning, all‑in‑one IT support, consultancy, security and hosting solution provider based in London, serving businesses across the UK and globally. With over 25 years’ experience in the technology industry, we are a growing team of specialists dedicated to delivering reliable, secure and proactive IT solutions that enable our clients to focus on their core business.
The Role
This role is key to the success of GRIT Consultancy. You will be responsible for providing Level 2 technical support, delivering onsite assistance to clients across London/Southeast, and supporting deployments and projects across modern cloud‑first environments. You will need to be confident working independently, managing your own schedule, and representing GRIT Consultancy professionally at client sites.
Key Responsibilities
- Provide Level 2 technical support across desktop, mobile, cloud, and networking environments.
- Attend client sites to troubleshoot issues, perform installations, and replace hardware where required.
- Deploy, configure, and manage Microsoft 365 and Intune environments, including device enrolment, compliance, policies, app deployment, and Autopilot.
- Support project delivery, including migrations, onboarding, endpoint refreshes, and site rollouts.
- Manage support tickets in line with SLAs, resolving issues independently where possible and escalating when required.
- Maintain accurate documentation and liaise with clients and internal teams to ensure smooth service delivery.
- Support user onboarding/offboarding, device provisioning, and account setup.
- Contribute to process improvements and undertake additional technical duties as required.
Experience and Skills Required
- Proven Level 2 IT support experience, ideally within an MSP environment.
- Strong experience with Microsoft 365 administration and deployment.
- Hands‑on expertise with Microsoft Intune, including device management, compliance, policies, app deployment, and Autopilot.
- Good knowledge of Azure AD / Entra ID, user management, and security controls.
- Experience supporting and troubleshooting physical hardware, including laptops, desktops, and servers.
- Strong support experience across Windows 10/11 environments and virtual platforms such as Azure, ESXi, and Hyper‑V.
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, and basic switch/firewall concepts.
- Strong troubleshooting, root cause analysis, workload prioritisation, and project delivery skills.
- Full UK driving licence with willingness to travel across London and surrounding areas.
- Experience with RMM and PSA tools such as Autotask, Datto RMM, or N-able.
- Familiarity with UniFi, FortiGate, or Ruckus networking, including firewall and NAT configuration.
- Basic PowerShell scripting and automation skills.
- Experience administering SharePoint and Teams.
- Understanding of security best practices, including MFA, endpoint protection, and compliance.
Personal Attributes
- Highly organised with strong time management skills.
- Comfortable working in fast‑paced MSP environments and adapting to changing priorities.
- Friendly, professional, and approachable with a calm, reliable attitude.
- Trustworthy with strong confidentiality awareness.
Equal Opportunities
GRIT Consultancy is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from all sections of the community, regardless of age, gender, ethnicity, disability, religion, sexual orientation or any other protected characteristic.
Working Conditions
- Hours: 40 hrs p/wk, Mon - Fri, Permanent Position
- Location: London
- Holiday: 23 Days Holiday + Bank Holidays
- Salary & Benefits: £40K to £45K, depending on experience, Private Medical and Company Pension
Level 2 Senior IT Field Engineer in London employer: HR-Dept-39cdddf5
At GRIT Consultancy, we pride ourselves on being an award-winning IT support provider that fosters a dynamic and inclusive work culture in the heart of London. Our employees enjoy competitive salaries, comprehensive benefits including private medical insurance and a company pension, as well as ample opportunities for professional growth within a supportive team environment. Join us to be part of a dedicated group of specialists committed to delivering innovative IT solutions while enjoying a healthy work-life balance and a vibrant workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Senior IT Field Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups, tech events, or even local coffee mornings. You never know who might be looking for someone with your skills, and a friendly chat can go a long way.
✨Tip Number 2
Show off your skills in real-time! Consider doing some freelance work or volunteering your IT expertise. This not only builds your portfolio but also gives you hands-on experience that can impress potential employers.
✨Tip Number 3
Don’t just apply; engage! When you find a job on our website, take the time to research the company and mention something specific about them in your conversation. It shows you’re genuinely interested and have done your homework.
✨Tip Number 4
Prepare for the interview like it’s a big project! Brush up on common technical questions related to Microsoft 365, Intune, and networking fundamentals. Practising your answers will help you feel more confident and ready to tackle any curveballs.
We think you need these skills to ace Level 2 Senior IT Field Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Level 2 Senior IT Field Engineer role. Highlight your relevant experience with Microsoft 365, Intune, and any hands-on hardware support you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Grit Consultancy. Keep it professional but let your personality show through.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and resolve issues independently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HR-Dept-39cdddf5
✨Know Your Tech Inside Out
Make sure you brush up on your Level 2 IT support skills, especially with Microsoft 365 and Intune. Be ready to discuss specific scenarios where you've successfully troubleshot issues or deployed solutions, as this will show your hands-on expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical problems in the past. Think about situations where you had to manage support tickets under pressure and how you prioritised tasks to meet SLAs.
✨Demonstrate Your Professionalism
Since you'll be representing GRIT Consultancy at client sites, it's crucial to convey a friendly and professional attitude during the interview. Practice your communication skills and think about how you can build rapport with clients while maintaining a calm demeanour.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios related to networking fundamentals and device management. Brush up on your knowledge of TCP/IP, DNS, and basic firewall concepts, as well as any relevant PowerShell scripting skills you might have.
