At a Glance
- Tasks: Provide Level 2 IT support and assist clients across London/Southeast with tech solutions.
- Company: Join GRIT Consultancy, an award-winning IT support and consultancy provider.
- Benefits: Enjoy a competitive salary, private medical, pension, and 23 days holiday.
- Other info: Be part of an inclusive team with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic tech environment while growing your skills.
- Qualifications: Experience in Level 2 IT support and strong Microsoft 365 knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
About Grit Consultancy
GRIT Consultancy is an award‑winning, all‑in‑one IT support, consultancy, security and hosting solution provider based in London, serving businesses across the UK and globally. With over 25 years’ experience in the technology industry, we are a growing team of specialists dedicated to delivering reliable, secure and proactive IT solutions that enable our clients to focus on their core business.
The Role
This role is key to the success of GRIT Consultancy. You will be responsible for providing Level 2 technical support, delivering onsite assistance to clients across London/Southeast, and supporting deployments and projects across modern cloud‑first environments. You will need to be confident working independently, managing your own schedule, and representing GRIT Consultancy professionally at client sites.
Key Responsibilities
- Provide Level 2 technical support across desktop, mobile, cloud, and networking environments.
- Attend client sites to troubleshoot issues, perform installations, and replace hardware where required.
- Deploy, configure, and manage Microsoft 365 and Intune environments, including device enrolment, compliance, policies, app deployment, and Autopilot.
- Support project delivery, including migrations, onboarding, endpoint refreshes, and site rollouts.
- Manage support tickets in line with SLAs, resolving issues independently where possible and escalating when required.
- Maintain accurate documentation and liaise with clients and internal teams to ensure smooth service delivery.
- Support user onboarding/offboarding, device provisioning, and account setup.
- Contribute to process improvements and undertake additional technical duties as required.
Experience and Skills Required
- Proven Level 2 IT support experience, ideally within an MSP environment.
- Strong experience with Microsoft 365 administration and deployment.
- Hands‑on expertise with Microsoft Intune, including device management, compliance, policies, app deployment, and Autopilot.
- Good knowledge of Azure AD / Entra ID, user management, and security controls.
- Experience supporting and troubleshooting physical hardware, including laptops, desktops, and servers.
- Strong support experience across Windows 10/11 environments and virtual platforms such as Azure, ESXi, and Hyper‑V.
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, and basic switch/firewall concepts.
- Strong troubleshooting, root cause analysis, workload prioritisation, and project delivery skills.
- Full UK driving licence with willingness to travel across London and surrounding areas.
- Experience with RMM and PSA tools such as Autotask, Datto RMM, or N-able.
- Familiarity with UniFi, FortiGate, or Ruckus networking, including firewall and NAT configuration.
- Basic PowerShell scripting and automation skills.
- Experience administering SharePoint and Teams.
- Understanding of security best practices, including MFA, endpoint protection, and compliance.
Personal Attributes
- Highly organised with strong time management skills.
- Comfortable working in fast‑paced MSP environments and adapting to changing priorities.
- Friendly, professional, and approachable with a calm, reliable attitude.
- Trustworthy with strong confidentiality awareness.
Equal Opportunities
GRIT Consultancy is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from all sections of the community, regardless of age, gender, ethnicity, disability, religion, sexual orientation or any other protected characteristic.
Working Conditions
- Hours: 40 hrs p/wk, Mon - Fri, Permanent Position
- Location: London
- Holiday: 23 Days Holiday + Bank Holidays
- Salary & Benefits: £40K to £45K, depending on experience, Private Medical and Company Pension
Level 2 Senior IT Field Engineer employer: HR-Dept-39cdddf5
At Grit Consultancy, we pride ourselves on being an award-winning IT support provider that fosters a collaborative and inclusive work culture. Our London-based team enjoys competitive salaries, generous holiday allowances, and comprehensive benefits including private medical insurance and a company pension. We are dedicated to employee growth, offering opportunities for professional development in a dynamic environment where your contributions directly impact our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Senior IT Field Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, tech events, or even local coffee mornings. The more people you know in the IT field, the better your chances of landing that Level 2 Senior IT Field Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in Microsoft 365, Intune, and other relevant technologies. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to Level 2 support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the GRIT Consultancy team and ready to make an impact.
We think you need these skills to ace Level 2 Senior IT Field Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Level 2 Senior IT Field Engineer role. Highlight your experience with Microsoft 365, Intune, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we’re looking for!
Show Off Your Skills:In your application, don’t just list your skills—show us how you’ve used them in real-world situations. Whether it’s managing support tickets or deploying cloud solutions, give us examples that demonstrate your expertise and problem-solving abilities.
Be Professional Yet Approachable:When writing your cover letter, strike a balance between professionalism and approachability. We value a friendly attitude, so let your personality shine through while still keeping it professional. Remember, you’ll be representing us at client sites!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Grit Consultancy!
How to prepare for a job interview at HR-Dept-39cdddf5
✨Know Your Tech Inside Out
Make sure you brush up on your Level 2 IT support skills, especially with Microsoft 365 and Intune. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as well as your familiarity with networking fundamentals like TCP/IP and DNS.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you resolved support tickets independently or improved processes, as this will demonstrate your ability to manage your own schedule and work effectively in a fast-paced environment.
✨Be Client-Focused
Since you'll be representing Grit Consultancy at client sites, practice how you communicate professionally and approachably. Highlight your experience in user onboarding/offboarding and how you ensure smooth service delivery, as this is key to building trust with clients.
✨Stay Organised and Adaptable
Grit Consultancy values strong time management and adaptability. Prepare to discuss how you prioritise workloads and handle changing priorities, especially in a busy MSP environment. Being able to demonstrate your organisational skills will set you apart from other candidates.
