At a Glance
- Tasks: Lead IT support and digital services, ensuring smooth operations and high performance.
- Company: Join the Royal Aeronautical Society, a leader in aerospace knowledge and innovation.
- Benefits: Enjoy life insurance, pension contributions, healthcare, training, and fun staff socials.
- Other info: Flexible part-time role with opportunities for professional growth in a collaborative team.
- Why this job: Make a real impact by enabling colleagues with top-notch technology and support.
- Qualifications: Experience in IT service management and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: London Office & some Hybrid working
Hours: Part Time (14 hrs p/wk) (Tue, Weds, or Thursday) in our London Office
Other Benefits: Life Insurance, 8% Pension, Healthcare Scheme, Training & Development & Staff Socials
About the Role
We are seeking a Senior IT & Systems Officer to act as the central point of contact for all technology across the Society. This is a pivotal role, responsible for shaping how IT supports our people and operations, while working closely with our external IT provider to ensure a high‑performing, secure, and responsive technology environment. You will play a key role in enabling colleagues to work effectively, ensuring systems, infrastructure, and support services operate to a consistently high standard.
Key Responsibilities
- Act as the lead for all IT and digital services across the Society, coordinating with external partners on strategy, operations, and performance.
- Work closely with our external IT provider to ensure efficient delivery of technical support, infrastructure services, and system performance.
- Oversee onboarding and support for staff, including account setup, licensing, hardware provisioning, and access management.
- Manage the procurement, configuration, and distribution of devices and equipment for both office and remote working.
- Act as the main point of contact for IT support partners across infrastructure, cyber security, CRM systems, and website platforms, escalating issues where required.
- Support the maintenance of Cyber Essentials Plus certification, including adherence to security processes and testing requirements.
- Contribute to the development and implementation of IT and information security policies.
- Provide technical support and training for hybrid meetings and office technologies.
- Maintain accurate asset records and support effective IT asset management.
- Work closely with the CRM & Data Product Owner to support system administration and maximise the effectiveness of data and business processes.
About You
You will bring a practical, solutions-focused approach to IT, combined with strong stakeholder skills and a proactive mindset. We are looking for someone who has:
- Experience managing IT services and equipment provisioning end-to-end, from procurement through to deployment.
- A strong understanding of CRM systems and experience supporting business users.
- Experience managing suppliers or external service providers.
- Excellent problem‑solving, troubleshooting, and organisational skills, with the ability to prioritise effectively.
- Strong interpersonal skills, with the ability to build positive, trusted relationships across teams and stakeholders.
- Experience supporting end‑user technology in a professional environment.
It would also be advantageous if you have:
- Experience with Microsoft Dynamics CRM.
- Experience working within a membership organisation or with volunteer networks.
- Data analysis or negotiation skills.
Skills and Attributes
- Highly organised, proactive, and able to manage multiple priorities effectively.
- Strong communicator, both written and verbal, able to engage confidently with technical and non‑technical audiences.
- Positive, collaborative, and adaptable, with a focus on delivering high‑quality outcomes.
- Willingness to work flexibly, including occasional out‑of‑hours support when required.
Qualifications and Technical Skills
- Educated to Level 3 or equivalent (degree‑level education desirable).
- Strong IT literacy, including Microsoft 365 and database systems.
- Experience working with CRM and CMS platforms (knowledge of Umbraco is beneficial).
Working With Us
You will be part of a collaborative and professional team, working at the heart of the organisation to ensure that our people have the tools, systems, and support they need to succeed. At the Royal Aeronautical Society, we play an important role in the Society’s vision of leading & providing knowledge to the Aerospace, Aviation and Space Professional community. You’ll join a team that is making a difference, and who will welcome and encourage your talent, skills and expertise and support your development.
Senior IT Support Officer in City of Westminster employer: HR-Dept-39cdddf5
At the Royal Aeronautical Society, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values your contributions. With part-time hours and a hybrid working model, you can achieve a healthy work-life balance while benefiting from comprehensive perks such as life insurance, an 8% pension scheme, and opportunities for training and development. Join us in London, where you'll be part of a dedicated team making a meaningful impact in the aerospace, aviation, and space sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Officer in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior IT Support Officer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past IT projects and successes. When you get the chance to chat with potential employers, let them see what you can bring to the table.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, apply through our website and follow up with a friendly email. A little persistence can go a long way in making you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by researching the company and its IT needs. Think about how your experience aligns with their goals, especially in managing IT services and supporting users. Show them you’re the perfect fit for their team!
We think you need these skills to ace Senior IT Support Officer in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior IT Support Officer. Highlight your experience with IT services, CRM systems, and any relevant technical skills that match what we're looking for.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed IT services or supported end-users in previous positions.
Show Off Your Problem-Solving Skills:In your application, don’t shy away from showcasing your troubleshooting abilities. We love candidates who can demonstrate how they've tackled IT challenges effectively in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at HR-Dept-39cdddf5
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT services, especially around CRM systems and the tools mentioned in the job description. Be ready to discuss your experience with procurement, deployment, and support processes, as well as any specific technologies you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot or manage supplier relationships. This will demonstrate your proactive mindset and ability to handle challenges effectively.
✨Communicate Clearly and Confidently
Since you'll be engaging with both technical and non-technical audiences, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between different teams and stakeholders, which is crucial for this role.
✨Be Ready to Discuss Collaboration
Think about your experiences working in teams and how you've built positive relationships with colleagues and external partners. Highlight your collaborative approach and adaptability, as these are key attributes for success in this position.
