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- Tasks: Lead daily hotel operations and create memorable guest experiences.
- Company: Boutique Townhouse in Richmond, London with a warm, Victorian vibe.
- Benefits: Salary around £40,000, free meals, discounted stays, and great work-life balance.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Strong front of house experience and leadership skills required.
- Other info: Excellent career development opportunities within a wider hotel management group.
The predicted salary is between 40000 - 56000 £ per year.
A fantastic Operations Manager job in London (Richmond) paying a salary of around £40,000 is available for a Boutique Townhouse/ Hotel. 50 well-appointed bedrooms combine bed and breakfast-inspired warmth and Victorian elegance to create an eclectic home away from home in southwest London.
Your strong operational knowledge (Reception, Housekeeping, F&B, Maintenance/ H&S); coupled with your natural passion for excellent hospitality and team development, will be key elements for supporting the General Manager in delivering excellent standards.
Highlights:
- Salary of around £40,000 negotiated based on experience.
- Full time, permanent position.
- Free staff meal on shift.
- Only serving breakfast (and occasional brunch/lunch) in the Restaurant, making it much easier to manage your hours and work life balance.
- Reporting into GM, overseeing all departments such as Reception, Housekeeping, Maintenance/ H&S and the F&B Breakfast Restaurant.
- Excellent development opportunities, part of a wider hotel management group.
- Discounted room stays and F&B across the UK.
Role Overview:
- Lead the daily hotel operation, driving team engagement, service excellence, and memorable guest experiences.
- Oversee recruitment, induction, development, and succession planning while implementing effective reward and recognition initiatives.
- Act as a visible leader and ambassador for the hotel, supporting the General Manager and representing the business as required.
- Ensure consistent delivery of Celebrity Service and Stand Out Service standards across the hotel, supporting the Celebrity Service Champion and monthly objectives.
- Maintain robust SOPs and ensure all team members are fully trained to deliver exceptional service at every stage of the customer journey.
- Create a warm and memorable sense of arrival through visible leadership and proactive hosting, particularly during peak times and at breakfast.
- Build strong customer relationships by anticipating guest needs, promoting product and service knowledge, and encouraging professional, attentive service.
- Embed effective service recovery processes, empowering teams to resolve customer queries promptly, positively, and with care.
- Lead upselling initiatives to support sales and marketing strategies while ensuring robust cost controls to achieve payroll and food and beverage margin targets.
- Ensure accurate revenue capture through effective EPOS training and maximise productivity by reviewing and optimising departmental rotas through multi-skilling and flexible scheduling.
- Ensure all departments operate in line with revenue-driving objectives while delivering the hotel’s experience and vision.
- Actively support hotel and local sales initiatives, building strong relationships with key clients and taking a hands-on role in show rounds and familiarisation visits.
Responsible for Risk Management, covering Health & Safety, Food Hygiene, DPS controls, First Aid and Fire Safety, and managing the Flow Compliance System, ensuring that the hotel is fully compliant with all legislative responsibilities.
Candidate Profile:
- Strong front of house experience, with a particular focus on Reception, Housekeeping and Maintenance/ H&S.
- Some F&B experience is also required.
- A highly motivated and inspirational leader with a strong customer-first mindset, focused on operational excellence, revenue growth, and cost control.
- Ambitious, adaptable, and resilient under pressure, with a proven ability to drive company initiatives, build strong community and business relationships, and lead teams to deliver a consistent, differentiated, and memorable customer experience.
- Flexible to work to the needs of the business.
If you are interested in this Hotel Operations Manager job in London (Richmond), then please apply now!
Operations Manager - Boutique Townhouse in Richmond employer: HR-CL LIMITED
Contact Detail:
HR-CL LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Boutique Townhouse in Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know the Boutique Townhouse scene. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit the hotel in person. Grab a coffee nearby and observe the vibe. This will help you tailor your approach when you apply and give you a chance to introduce yourself to the team.
✨Tip Number 3
Prepare for the interview by diving deep into their service standards. Familiarise yourself with their operations and think of ways you can enhance their guest experience. Bring your ideas to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Operations Manager - Boutique Townhouse in Richmond
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your operational knowledge and how you've contributed to creating memorable guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in Reception, Housekeeping, and F&B, and don’t forget to mention any leadership roles you've had that align with the job description.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we want to know how you can support our General Manager and enhance our operations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our Boutique Townhouse in Richmond!
How to prepare for a job interview at HR-CL LIMITED
✨Know Your Operations Inside Out
Make sure you brush up on your operational knowledge, especially in Reception, Housekeeping, and F&B. Be ready to discuss how you've successfully managed these areas in the past and how you can bring that experience to the Boutique Townhouse.
✨Show Your Passion for Hospitality
During the interview, let your passion for excellent hospitality shine through. Share specific examples of how you've gone above and beyond to create memorable guest experiences and how you plan to maintain high service standards at the hotel.
✨Demonstrate Leadership Skills
Be prepared to talk about your leadership style and how you engage and develop your team. Highlight any initiatives you've implemented in previous roles that have improved team performance or guest satisfaction.
✨Understand the Importance of Compliance
Familiarise yourself with health and safety regulations, food hygiene standards, and risk management practices. Be ready to discuss how you ensure compliance in your operations and how you would handle any potential issues at the hotel.
