At a Glance
- Tasks: Support customers through various online platforms and resolve their enquiries.
- Company: Join a thriving e-commerce business with real growth potential.
- Benefits: Up to £26,000 salary plus excellent benefits and career progression.
- Other info: Great location near Stoke-on-Trent with easy commuting options.
- Why this job: Be part of a dynamic team and enhance customer experiences in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26000 - 26000 £ per year.
Join a growing, well-established business with real progression opportunities.
Location: Near Stoke-on-Trent (Staffordshire) easily commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas.
Sector: Customer Service, E-commerce, Online Marketplaces, Order Processing.
Type: Full-time, Permanent.
A fantastic opportunity to join a thriving e-commerce operation. Our client is expanding its B2C e-commerce and online marketplace function and is looking for a proactive, customer-focused Advisor to deliver an exceptional experience across its website and major online platforms.
If you enjoy problem-solving, supporting customers and working in a fast-paced digital environment, this role offers stability, variety and long-term development.
What You’ll Be Doing:
- Handling customer enquiries across the company website and Amazon/eBay-style marketplaces.
- Responding to customers via telephone, email and webchat.
- Managing customer accounts, updating details and processing orders.
Customer Service Advisor in Stoke-on-Trent employer: HR CAREERS & NATIONWIDE RECRUITMENT SERVICE
Join a dynamic and expanding e-commerce business near Stoke-on-Trent, where your role as a Customer Service Advisor will be pivotal in delivering exceptional customer experiences. With a strong focus on employee growth, you will benefit from excellent training and progression opportunities in a supportive work culture that values teamwork and innovation. Enjoy a competitive salary and a range of benefits while being part of a thriving environment that encourages problem-solving and creativity.
Contact Details:
HR CAREERS & NATIONWIDE RECRUITMENT SERVICE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face as a Customer Service Advisor and role-play with a friend. This will boost your confidence and prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really help you stand out in the application process.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Service Advisor in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous experience in e-commerce or customer support to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our thriving e-commerce operation. Keep it engaging and personal!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled customer issues in the past. We love proactive problem-solvers, so let us know how you’ve gone above and beyond to help customers!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at HR CAREERS & NATIONWIDE RECRUITMENT SERVICE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its e-commerce operations. Understand their values, mission, and the specific online marketplaces they use. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Think about common issues customers might encounter on online platforms like Amazon or eBay. Prepare examples of how you would handle these situations, focusing on problem-solving and maintaining a positive customer experience.
✨Showcase Your Communication Skills
In this role, you'll be communicating with customers via phone, email, and webchat. During the interview, demonstrate your communication skills by being clear and concise in your answers. Practice active listening and ensure you articulate your thoughts well, as this is crucial for success in customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure success in this role. This shows that you're engaged and serious about contributing to their customer service goals.
