At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and resolve queries efficiently.
- Company: Established e-commerce business expanding its online marketplace operations.
- Benefits: Up to £27,500 salary, excellent benefits, and career growth opportunities.
- Other info: Commutable from Stoke-on-Trent and surrounding areas.
- Why this job: Be a key player in driving service excellence and making a real impact.
- Qualifications: Experience in customer service and team leadership skills.
The predicted salary is between 28579 - 34929 £ per year.
As a Senior Customer Service Advisor, you will lead by example in delivering exceptional customer experiences while providing day-to-day support, guidance and coaching to a team of Customer Service Advisors. You will act as the first point of escalation for customer queries, ensuring issues are resolved efficiently and in line with company policies and service standards.
Working closely with management, you will monitor team performance, identify development opportunities and support the achievement of departmental objectives. You will help drive service excellence through continuous improvement initiatives, quality assurance and employee engagement.
Location: Near Stoke-on-Trent (Staffordshire) commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas.
Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing.
Type: Full-time, Permanent. Up to £27,500 and excellent benefits to join an established and expanding business.
An exciting new role for a customer service and e-commerce professional: an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Senior Customer Service Advisor or Customer Services Manager to deliver a first-class customer experience.
Senior Customer Service Advisor employer: HR Careers & Nationwide Recruitment Service
Join a global leader in manufacturing that prioritises your professional growth and offers a stable, rewarding career as a Quality Engineer. With a supportive engineering team and a commitment to continuous improvement, you'll thrive in a modern environment where your expertise is valued. Enjoy competitive benefits, including ongoing training, a company pension scheme, and a collaborative culture that fosters innovation and quality.
Contact Details:
HR Careers & Nationwide Recruitment Service Recruitment Team
