Senior Customer Service Advisor / Team Leader As a Senior Customer Service Advisor, you will lead by example in delivering exceptional customer experiences while providing day-to-day support, guidance and coaching to a team of Customer Service Advisors. You will act as the first point of escalation for customer queries, ensuring issues are resolved efficiently and in line with company policies and service standards. Working closely with management, you will monitor team performance, identify development opportunities and support the achievement of departmental objectives. You will help drive service excellence through continuous improvement initiatives, quality assurance and employee engagement. Location: Near Stoke-on-Trent (Staffordshire) – commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent UP to £27,500 and excellent benefits to join an established and expanding business. An exciting new role for a customer service and e-commerce professional: an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Senior Customer Service Advisor or Customer Services Manager to deliver a first-class customer experience across its website and major online platforms. If you enjoy problem-solving, supporting customers, and working in a fast-paced digital environment, this role offers stability, variety and long-term progression. What You'll Be Doing Handling customer enquiries across e-commerce marketplaces (company website + Amazon/eBay-style platforms) Responding via telephone, email, and webchat Managing customer accounts, updating details and placing manual orders Working closely with 3PL partners to ensure orders are picked, packed and delivered on time Managing returns and liaising with internal Quality and Product teams Investigating delayed or lost deliveries with couriers and logistics partners Identifying recurring issues and suggesting improvements to product listings and website content
Senior Customer Service Advisor in Newcastle under Lyme employer: HR Careers & Nationwide Recruitment Service
Join a global leader in manufacturing that prioritises your professional growth and offers a stable, rewarding career as a Quality Engineer. With a supportive engineering team and a commitment to continuous improvement, you'll thrive in a modern environment where your expertise is valued. Enjoy competitive benefits, including ongoing training, a company pension scheme, and a collaborative culture that fosters innovation and quality.
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HR Careers & Nationwide Recruitment Service Recruitment Team
