At a Glance
- Tasks: Support customers across e-commerce platforms and ensure a seamless shopping experience.
- Company: Join a global manufacturing business expanding its online marketplace operations.
- Benefits: Full-time role with stability, variety, and long-term career progression.
- Other info: Great opportunity for growth in a supportive team atmosphere.
- Why this job: Be part of a fast-paced digital environment and make a real difference for customers.
- Qualifications: Strong customer service skills and a knack for problem-solving.
The predicted salary is between 24000 - 30000 € per year.
A global manufacturing business is expanding its B2C e-commerce and online marketplace operation and is looking for a proactive Customer Service Advisor to deliver a first-class customer experience across its website and major online platforms.
If you enjoy problem-solving, supporting customers, and working in a fast-paced digital environment, this role offers stability, variety and long-term progression.
What Youll Be Doing- Handling customer enquiries across e-commerce marketplaces (company website + Amazon/eBay-style platforms)
- Responding via telephone, email and webchat
- Managing customer accounts, updating details and placing manual orders
- Working closely with 3PL partners to ensure orders are picked, packed and delivered on time
- Managing returns and liaising with internal Quality and Product teams
- Investigating delayed or lost deliveries with couriers and logistics partners
- Identifying recurring issues and suggesting improvements to product listings and website content
- Collaborating with internal teams (including Marketing) to support campaigns and maintain brand consistency
- Strong customer service experience (B2C, retail, call centre or e-commerce ideal)
- Excellent communication and listening skills
- Confident and professional telephone manner
- Strong IT skills and ability to learn new systems quickly
- Good working knowledge of Microsoft Office, especially spreadsheets
- Calm under pressure with strong organisation and prioritisation
- Customer-focused, solutions-driven and able to make sound decisions
Stoke-on-Trent, Newcastle-under-Lyme, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding Staffordshire villages.
Customer Service Advisor E-commerce / Online Marketplaces / Order Su in Stoke-on-Trent employer: HR Careers & Nationwide Recruitment Service Ltd
Join a dynamic global manufacturing business that prioritises employee growth and a supportive work culture. As a Customer Service Advisor in the thriving e-commerce sector near Stoke-on-Trent, you'll enjoy a stable, full-time role with opportunities for long-term progression, all while being part of a collaborative team dedicated to delivering exceptional customer experiences. With a focus on innovation and improvement, this company offers a unique environment where your contributions are valued and recognised.
Contact Detail:
HR Careers & Nationwide Recruitment Service Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor E-commerce / Online Marketplaces / Order Su in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor E-commerce / Online Marketplaces / Order Su in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in e-commerce or online marketplaces. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled customer issues in the past. We love proactive problem solvers, so share those stories that demonstrate your ability to think on your feet and deliver solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at HR Careers & Nationwide Recruitment Service Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in e-commerce. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of homework on the company’s e-commerce platforms and their product offerings. Understanding their brand and values will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like dealing with returns or managing delayed deliveries. Prepare your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Tech Skills
Since the role involves using various online platforms and systems, be ready to discuss your IT skills. Mention any experience with spreadsheets or specific software that could be relevant, as this will show you're tech-savvy and adaptable.
