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For Companies Customer Service Advisor E-commerce / Online Marketplaces / Order Support
Location: Near Stoke-on-Trent (Staffordshire) commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent
A global manufacturing business is expanding its B2C e-commerce and online marketplace operation and is looking for a proactive Customer Service Advisor to deliver a first-class customer experience across its website and major online platforms.
If you enjoy problem-solving, supporting customers, and working in a fast-paced digital environment, this role offers stability, variety and long-term progression.
? What Youll Be Doing
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Handling customer enquiries across e-commerce marketplaces (company website + Amazon/eBay-style platforms)
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Responding via telephone, email and webchat
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Managing customer accounts, updating details and placing manual orders
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Working closely with 3PL partners to ensure orders are picked, packed and delivered on time
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Managing returns and liaising with internal Quality and Product teams
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Investigating delayed or lost deliveries with couriers and logistics partners
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Identifying recurring issues and suggesting improvements to product listings and website content
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Collaborating with internal teams (including Marketing) to support campaigns and maintain brand consistency
? What Were Looking For
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Strong customer service experience (B2C, retail, call centre or e-commerce ideal)
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Excellent communication and listening skills
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Confident and professional telephone manner
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Strong IT skills and ability to learn new systems quickly
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Good working knowledge of Microsoft Office, especially spreadsheets
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Calm under pressure with strong organisation and prioritisation
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Customer-focused, solutions-driven and able to make sound decisions
? Location / Commutable From
Stoke-on-Trent, Newcastle-under-Lyme, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding Staffordshire villages.
Contact Detail:
HR Careers & Nationwide Recruitment Service Ltd Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in e-commerce and customer service, and don’t forget to mention any specific skills that match what we’re looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for problem-solving and how you can contribute to delivering a first-class customer experience. Keep it friendly and professional!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t hesitate to show your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!