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- Tasks: Support customers across online platforms and ensure smooth order processing.
- Company: Join a growing e-commerce business with real progression opportunities.
- Benefits: Up to £26,000 salary plus excellent benefits and stability.
- Other info: Dynamic work environment with opportunities for long-term development.
- Why this job: Be part of a thriving team and make a difference in customer experiences.
- Qualifications: Strong customer service skills and a proactive attitude required.
The predicted salary is between 26000 - 26000 £ per year.
Join a growing, well-established business with real progression opportunities.
Location: Near Stoke-on-Trent (Staffordshire) easily commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas.
Sector: Customer Service, E-commerce, Online Marketplaces, Order Processing.
Type: Full-time, Permanent.
A fantastic opportunity to join a thriving e-commerce operation. Our client is expanding its B2C e-commerce and online marketplace function and is looking for a proactive, customer-focused Advisor to deliver an exceptional experience across its website and major online platforms.
If you enjoy problem-solving, supporting customers and working in a fast-paced digital environment, this role offers stability, variety and long-term development.
What You’ll Be Doing:- Handling customer enquiries across the company website and Amazon/eBay-style marketplaces.
- Responding to customers via telephone, email and webchat.
- Managing customer accounts, updating details and processing manual orders.
- Working closely with 3PL partners to ensure orders are picked, packed and delivered on time.
- Managing returns and liaising with internal Quality and Product teams.
- Investigating delayed or lost deliveries with couriers and logistics partners.
- Identifying recurring issues and suggesting improvements to product listings and website content.
- Collaborating with internal teams (including Marketing) to support campaigns and maintain brand consistency.
- Strong customer service experience (B2C, retail, call centre or e-commerce ideal).
- Excellent communication and listening skills.
- Confident, professional telephone manner.
- Strong IT skills and the ability to learn new systems quickly.
- Good working knowledge of Microsoft Office, especially spreadsheets.
- Calm under pressure with strong organisation and prioritisation skills.
- Customer-focused, solutions-driven and able to make sound decisions.
Location / Commutable From: Stoke-on-Trent, Newcastle-under-Lyme, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding Staffordshire villages.
Customer Service Advisor employer: HR Careers & Nationwide Recruitment Service Ltd
Contact Detail:
HR Careers & Nationwide Recruitment Service Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience in B2C, retail, or e-commerce, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills align with our needs. Keep it friendly and professional – we want to see your personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love proactive problem-solvers, so share specific instances where you made a difference for customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at HR Careers & Nationwide Recruitment Service Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its e-commerce operations. Understand their values, mission, and the specific role of a Customer Service Advisor. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you solved problems or turned a negative experience into a positive one. This will demonstrate your proactive approach and ability to handle customer enquiries effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers, managing returns, or working under pressure. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how they measure success in the Customer Service department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.