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For Companies At a Glance
- Tasks: Answer phones, greet clients, and match them with the right tax professional.
- Company: Join H&R Block, a leader in client service and support.
- Benefits: Flexible schedule, competitive pay, and a chance to make a real impact.
- Why this job: Help clients make informed decisions while building lasting relationships.
- Qualifications: Customer service experience and strong organisational skills are a must.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.
What You’ll Bring To The Team
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all clients needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members
- Other duties as assigned
Your Expertise
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficient with the ability to use Microsoft Office
It would be even better if you also had…
- High school diploma or equivalent
- Ability to work flexible schedule and/or in multiple locations
- Sales/marketing experience
We are an equal opportunity employer and welcome applications from diverse candidates.
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Receptionist - Franchise Location employer: H&R Block
Contact Detail:
H&R Block Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Franchise Location
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on H&R Block. Understanding their values and how they help clients will give you an edge in showing how you can fit into their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for clients. Role-play with a friend to nail down your greeting and responses to common questions. Confidence is key!
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've juggled multiple tasks in a fast-paced environment. This will highlight your organisational skills and readiness for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Receptionist - Franchise Location
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can connect with clients and make them feel welcome. A friendly tone can go a long way in showing us you're the right fit for our team.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We love seeing how you've wowed clients in the past, so be specific about your achievements and how they relate to the role of a receptionist.
Be Organised: Just like we keep our office tidy, your application should be well-organised too! Use clear headings and bullet points to make it easy for us to read. This shows us that you have strong organisational skills, which are key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at H&R Block
✨Know the Company
Before your interview, take some time to research H&R Block. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role involves a lot of client interaction, be ready to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured client satisfaction.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment, think of scenarios where you had to juggle multiple tasks at once. Prepare to discuss how you prioritised your workload and maintained organisation, as this will demonstrate your ability to thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
