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For Companies At a Glance
- Tasks: Greet clients, answer calls, and match them with tax professionals.
- Company: Join H&R Block, a leader in tax services, focused on client satisfaction.
- Benefits: Enjoy a friendly work environment with flexible scheduling options.
- Why this job: Be part of a team that values client relationships and personal growth.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: This is a seasonal role with opportunities for future employment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Receptionist – Franchise Location role at H&R Block.
Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.
Responsibilities
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all clients needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members
- Other duties as assigned
Qualifications
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficient with the ability to use Microsoft Office
It would be even better if you also had…
- High school diploma or equivalent
- Ability to work flexible schedule and/or in multiple locations
- Sales/marketing experience
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Administrative
Industries
- Retail
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Receptionist - Franchise Location employer: H&R Block
Contact Detail:
H&R Block Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Franchise Location
✨Tip Number 1
Familiarise yourself with H&R Block's services and values. Understanding their approach to client service will help you align your responses during the interview, showcasing how you can contribute to their mission of providing excellent customer care.
✨Tip Number 2
Practice your phone etiquette and in-person greeting skills. Since you'll be the first point of contact for clients, demonstrating a warm and professional demeanour can set you apart from other candidates.
✨Tip Number 3
Highlight your ability to multitask in a fast-paced environment. Prepare examples from your past experiences where you successfully managed multiple responsibilities, as this is crucial for the Receptionist role.
✨Tip Number 4
Be ready to discuss your organisational skills. Think of specific instances where you maintained order in a busy setting, as this will demonstrate your capability to keep the office running smoothly.
We think you need these skills to ace Receptionist - Franchise Location
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Receptionist position at H&R Block. Tailor your application to highlight relevant experiences.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your customer service skills and ability to work in a fast-paced environment.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or administrative positions. Use bullet points to clearly outline your responsibilities and achievements that relate to the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application shows attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at H&R Block
✨Showcase Your Customer Service Skills
As a receptionist, your ability to interact with clients is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your capability to provide excellent service.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, be ready to discuss how you manage your time and tasks effectively. You might want to share specific strategies or tools you use to stay organised in a fast-paced environment.
✨Familiarise Yourself with H&R Block
Research H&R Block's services and values before the interview. Understanding their approach to client service will help you align your answers with their expectations and show your genuine interest in the company.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult clients, scheduling conflicts, and working under pressure. Practising your responses will help you feel more confident and articulate during the interview.
