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For Companies At a Glance
- Tasks: Greet clients, answer phones, and match them with the right tax professional.
- Company: Join H&R Block, a company dedicated to helping people and fostering a connected culture.
- Benefits: Enjoy health benefits, employee assistance programs, and discounts on everyday items.
- Why this job: Make a real impact by helping clients make informed decisions about their finances.
- Qualifications: Customer service experience and strong organisational skills are a plus.
- Other info: Be part of a diverse team that values authenticity and growth.
The predicted salary is between 24000 - 36000 £ per year.
Our Company
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next. This multi‑year roadmap focuses on innovation, client experience, and sustainable growth.
A Typical Day
Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal client service professional/receptionist means you’ll focus on how to wow clients now and in the future.
It would be even better if you also had...
- High school diploma or equivalent
- Ability to work flexible schedule and/or in multiple locations
- Sales/marketing experience
What you’ll bring to the team
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best‑suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all clients needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members
- Other duties as assigned
Your Expertise
- Experience working in a fast‑paced environment
- Previous experience in a customer service environment
- Ability to multi‑task
- Strong organizational and time‑management skills
- Computer proficient with the ability to use Microsoft Office
Why work for us
At H&R Block, we believe and invest in our people by committing to their total well‑being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
- Employee Assistance Program with Health Advocate.
- Well‑being program, BetterYou, to help you build healthy habits.
- Neurodiversity and caregiver support available to you and your family.
- Various discounts on everyday items and services.
- Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you.
Receptionist employer: H&R Block
Contact Detail:
H&R Block Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out H&R Block's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in greeting clients and handling inquiries.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the H&R Block family. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping others and your passion for client service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any customer service roles or skills that align with what we’re looking for, like multitasking and organisation.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and shows you’re serious about joining our fantastic team at H&R Block.
How to prepare for a job interview at H&R Block
✨Know the Company
Before your interview, take some time to research H&R Block. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to create a welcoming atmosphere and how you can contribute to client satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, ability to multitask, and experience in fast-paced environments. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows that you're not just interested in the job, but also in how you can grow within H&R Block.
