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For Companies At a Glance
- Tasks: Lead and develop teams across three tax offices while ensuring excellent client experiences.
- Company: Join H&R Block, a leader in tax services, committed to employee growth and community involvement.
- Benefits: Enjoy flexible hours, health programs, discounts, and potential for 401(k) and stock options.
- Why this job: Be part of a supportive culture that values diversity and personal development in a dynamic environment.
- Qualifications: People management experience and a high school diploma or bachelor's degree required; tax knowledge is a plus.
- Other info: This role transitions from part-time to full-time during tax season, with evening and weekend availability.
Overview
Join to apply for the Multi-Unit Team Leader role at H&R Block.
You will provide leadership over three H&R Block tax offices, leading customer-centric teams to accelerate seasonal tax business. This role starts with a flexible part-time schedule in the fall and transitions to full-time from January to April, including evenings and weekends as needed. This role is in-person and not remote.
Responsibilities
- Provide leadership and development for associates across three tax offices
- Deliver an outstanding client experience and achieve office growth objectives
- Lead daily team meetings and communicate essential information to tax office associates
- Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
- Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
- Assist DGM in recruiting and interviewing candidates for tax office positions
- Conduct timely performance reviews and address performance concerns; work with Associate Relations Center as needed
- Build an engaging team environment through training and coaching across all offices
- Prepare associate work schedules and ensure accurate timekeeping and labor management across all offices
- Travel between offices as required
- Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Your Expertise
- People management experience with the ability to grow and develop associates
- Aptitude for executing growth plans and leading toward a growth culture
- Strong decision-making and judgment in a fast-paced environment with minimal supervision
- Strong interpersonal and communication skills with a customer-centric mindset
- Computer proficiency with MS Office
- Bachelor’s degree in a related field, or a high school diploma with equivalent experience
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Why Work for Us
H&R Block invests in our people and supports their total well-being through a range of benefits and programs designed for health, wellbeing, and financial wellness.
- Employee Assistance Program with Health Advocate
- Wellbeing program (BetterYou)
- Neurodiversity and caregiver support
- Discounts on everyday items and services
- Benefits with eligibility requirements: Medical Coverage, 401(k), Employee Stock Purchase Plan
- Details at www.blockbenefits.com
The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help us create an inclusive environment. You will join an exceptional work environment recognized by Best Companies lists and supported by colleagues committed to helping each other grow.
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace for all genders, races, colors, ethnicities, ages, disabilities, religions, sexual orientations, gender identities or expressions, and veteran status.
Pay Range
The pay range for this position is $15.00 – $40.00 per hour. Local minimum wage laws apply. Pay decisions depend on experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans and benefits as described by policy.
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Multi-Unit Team Leader employer: H&R Block
Contact Detail:
H&R Block Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Unit Team Leader
✨Tip Number 1
Familiarise yourself with H&R Block's values and culture. Understanding their commitment to a connected culture will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your people management experience in conversations. Be ready to share specific examples of how you've successfully developed teams and improved performance, as this is crucial for the Multi-Unit Team Leader role.
✨Tip Number 3
Network with current or former H&R Block employees. They can provide insights into the company culture and expectations, which can be invaluable during interviews and discussions.
✨Tip Number 4
Prepare to discuss your approach to client experience and growth strategies. Being able to articulate how you would lead teams to achieve office growth objectives will set you apart from other candidates.
We think you need these skills to ace Multi-Unit Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Multi-Unit Team Leader position. Understand the responsibilities and required expertise to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your people management experience and any previous roles where you successfully led teams or executed growth plans. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric mindset and strong interpersonal skills. Explain why you are passionate about leading teams and how you can contribute to H&R Block's growth objectives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at H&R Block
✨Showcase Your Leadership Skills
As a Multi-Unit Team Leader, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Client-Centric Approach
H&R Block values a customer-centric mindset. Be ready to discuss how you would enhance the client experience in a tax office setting. Think of specific strategies or initiatives you could implement to achieve this.
✨Familiarise Yourself with Growth Strategies
Since the role involves executing growth plans, research H&R Block's current strategies and be prepared to discuss how you can contribute to their objectives. Bring ideas on local partnerships or community involvement that could benefit the offices.
✨Prepare for Performance Management Questions
You will likely be asked about your approach to performance reviews and managing underperforming associates. Think about how you would handle these situations and be ready to share your philosophy on coaching and development.
