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For Companies At a Glance
- Tasks: Lead three tax offices, manage teams, and enhance client experiences.
- Company: H&R Block empowers people through tax services and community support.
- Benefits: Enjoy flexible hours, medical coverage, 401(k), and stock purchase plans.
- Why this job: Join a diverse team focused on growth, innovation, and making a real impact.
- Qualifications: People management experience; strong communication skills; degree or equivalent experience required.
- Other info: In-person role with a transition from part-time to full-time during tax season.
Overview At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.We strive to continuously improve our business and have committed to a long-term strategy known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.Joining us as a Multi-Unit Team Leader, you\’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you\’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.Responsibilities Lead three H&R Block tax offices and manage customer‐centric teams to accelerate seasonal tax business.Lead the development of associates, deliver outstanding client experiences, and achieve office growth objectives across three offices.Oversee staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.Partner with the District General Manager to create and implement office growth plans and client growth targets.Assist with recruiting and interviewing candidates for tax office positions.Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center.Foster an engaging team environment across all offices through training, coaching, and recognizing contributions.Lead daily team meetings and communicate essential information to tax office associates.Create associate work schedules across all offices and ensure accurate timekeeping and labor management.Travel between offices as required.Prepare tax returns as needed after successful completion of the Income Tax Course or Tax Knowledge Assessment.Schedule and Work Arrangement Start a flexible part-time schedule in the fall to prepare for the busy tax season.From January to April, transition to full-time, including evenings and weekends as needed.In-person work only; this role is not remote.Qualifications and Expertise People management experience with the ability to grow and develop associates.Aptitude for executing growth plans and fostering a growth-oriented culture.Strong decision-making and judgment skills; able to perform in a fast-paced environment with minimal supervision.Strong interpersonal and communication skills with a customer-centric mindset.Computer proficiency with MS Office.Bachelor\’s degree in a related field, or high school diploma with the equivalent combination of experience.Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns.Pay and Benefits The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive compensation or short-term incentive plans; benefits include medical coverage, 401(k), and Employee Stock Purchase Plan.Pay Range: $15.00 – $40.00 per hour.Benefits include medical coverage, 401(k), Employee Stock Purchase Plan, and other programs subject to eligibility.Details available at blockbenefits.com.Why Join and Equal Opportunity H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, or national origin, as well as age, disability, religion, sexual orientation, gender identity or expression, or veteran status.If you\’re looking to make an impact, H&R Block is the place for you.Community You will be part of a connected culture built on trust, care, and belonging. We strive to create an environment where everyone feels safe to bring their authentic self to work every day and to belong as part of a larger team. The organization is recognized globally for its Best Companies status, and you will be surrounded by colleagues committed to helping each other grow.Pay information provided as required by local law. All pay decisions are based on experience, education, skill, performance, and location. This description is not a contract of employment and is subject to change.
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Multi-Unit Team Leader employer: H&R Block
Contact Detail:
H&R Block Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Unit Team Leader
✨Tip Number 1
Familiarise yourself with H&R Block's values and culture. Understanding their commitment to client experience and community will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your people management experience in your conversations. Be ready to share specific examples of how you've developed teams and improved performance, as this is crucial for the Multi-Unit Team Leader role.
✨Tip Number 3
Network with current or former H&R Block employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your approach to fostering a customer-centric environment. Think about strategies you've implemented in the past that have led to improved client satisfaction and team engagement.
We think you need these skills to ace Multi-Unit Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Multi-Unit Team Leader at H&R Block. Highlight your people management experience and how it aligns with their focus on customer-centric teams.
Tailor Your CV: Customise your CV to reflect your relevant experience in managing teams and achieving growth objectives. Use specific examples that demonstrate your leadership skills and ability to foster a positive team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to delivering outstanding client experiences. Mention how your values align with H&R Block's purpose and culture.
Highlight Relevant Skills: In your application, emphasise your strong decision-making skills, interpersonal abilities, and proficiency with MS Office. These are key attributes that H&R Block is looking for in a candidate.
How to prepare for a job interview at H&R Block
✨Showcase Your People Management Skills
As a Multi-Unit Team Leader, your ability to manage and develop associates is crucial. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on your approach to coaching and fostering a positive team environment.
✨Demonstrate Your Customer-Centric Mindset
H&R Block values a customer-centric culture. During the interview, highlight your experiences where you prioritised client satisfaction and how you ensured your team delivered outstanding service. This will show that you align with their core values.
✨Prepare for Growth Strategy Discussions
Familiarise yourself with H&R Block's growth plans and be ready to discuss how you can contribute to achieving these objectives. Think about innovative ideas or strategies you've implemented in previous roles that could apply to this position.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and judgement skills. Prepare by thinking through potential challenges you might face in managing multiple offices and how you would address them effectively.
