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- Tasks: Manage customer accounts and ensure smooth order processing.
- Company: HQW Aerospace is a leader in super precision bearings, serving diverse industries.
- Benefits: Enjoy 25 days holiday, discounts at retailers, and free on-site parking.
- Why this job: Join a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Customer service experience and proficiency in MS Office are essential.
- Other info: Opportunity for continuous professional development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Location: Plymouth
Hours: 37.5
Job Type: Full time
Contract Type: Permanent
HQW Aerospace is recognised as a world leader in the design and manufacture of super precision bearings. Our bearings are produced using advanced technology to the highest standards available. That’s why our bearings are used in virtually every sector of industry where there is a need to meet critical tolerances, high speeds, and reliable performance under the most demanding operating conditions.
We are now looking to recruit an experienced Account Co-ordinator to:
- Be responsible for all new and repeat business orders for your assigned customer accounts.
- Take ownership of customers' issues and follow problems through to resolution.
The Candidate:
- Experience in providing excellent customer service support.
- Experience in a manufacturing industry desirable but not essential.
- Proven experience of MS Office Suite including Excel and PowerPoint is essential.
- Excellent written & verbal communication skills in order to effectively manage our clients both in the UK and Internationally.
- Good standard of English and Maths.
- SAP is an advantage but not essential.
- Trouble-shooting, multi-tasking, and time management skills.
- Goal-orientated.
Main Responsibilities and Accountabilities:
- All aspects of customer account management.
- Improve customer service experience, create engaged customers, and facilitate growth.
- Updating customers on their order progress.
- Take ownership of customers' issues and follow problems through to resolution.
- Work closely with other departments to ensure a smooth transition of orders through the system to final shipment.
- Processing orders and transactions.
- Provide proactive customer outreach.
- Administrative tasks as requested.
Benefits:
- Competitive Salary
- 25 days holiday plus bank holidays
- Discount at over 100 retailers via our Rewards Platform
- Continuous Professional Development Opportunities
- Stakeholder Pension
- Subsidised Canteen
- Free On-Site Parking
Account Co-Ordinator employer: HQW Aerospace (UK)
Contact Detail:
HQW Aerospace (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Co-Ordinator
✨Tip Number 1
Familiarise yourself with the aerospace industry and the specific challenges it faces. Understanding the nuances of customer needs in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your MS Office skills, particularly Excel and PowerPoint. Being able to demonstrate your proficiency in these tools can give you an edge, especially when discussing how you can manage customer accounts effectively.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving abilities and your commitment to excellent customer service, which is crucial for the Account Co-Ordinator role.
✨Tip Number 4
Network with professionals in the manufacturing and aerospace sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Account Co-Ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Account Co-Ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or account management, especially within a manufacturing context. Use specific examples to demonstrate your problem-solving and multi-tasking abilities.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is well-structured and free of errors. Consider including a brief example of how you've effectively managed client communications in the past.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention your proficiency with MS Office Suite and any experience with SAP, even if it's not essential. This shows that you pay attention to detail and are genuinely interested in the position.
How to prepare for a job interview at HQW Aerospace (UK)
✨Showcase Your Customer Service Skills
As an Account Co-Ordinator, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Familiarise Yourself with the Company
Research HQW Aerospace and understand their products, especially their super precision bearings. Knowing the industry and the company's position within it will help you answer questions more effectively and show your genuine interest.
✨Highlight Your Technical Proficiency
Make sure to discuss your experience with MS Office Suite, particularly Excel and PowerPoint. Be ready to explain how you've used these tools in previous roles to manage accounts or present information.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've had to troubleshoot issues or manage multiple tasks simultaneously. This will showcase your time management skills and your ability to handle pressure, which are crucial for this role.
