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- Tasks: Manage customer accounts and ensure smooth order processing.
- Company: HQW Aerospace is a leader in precision bearing design and manufacturing.
- Benefits: Enjoy 25 days holiday, discounts at retailers, and free on-site parking.
- Why this job: Join a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Customer service experience and proficiency in MS Office are essential.
- Other info: Full-time permanent role with opportunities for continuous development.
The predicted salary is between 28800 - 43200 £ per year.
Location: Plymouth
Hours: 37.5
Job Type: Full time
Contract Type: Permanent
HQW Aerospace is recognised as a world leader in the design and manufacture of super precision bearings. Our bearings are produced using advanced technology to the highest standards available. That’s why our bearings are used in virtually every sector of industry where there is a need to meet critical tolerances, high speeds, and reliable performance under the most demanding operating conditions.
We are now looking to recruit an experienced Account Co-ordinator to:
- Be responsible for all new and repeat business orders for your assigned customer accounts.
- Take ownership of customers' issues and follow problems through to resolution.
The Candidate:
- Experience in providing excellent customer service support.
- Experience in a manufacturing industry desirable but not essential.
- Proven experience of MS Office Suite including Excel and PowerPoint is essential.
- Excellent written & verbal communication skills in order to effectively manage our clients both in the UK and Internationally.
- Good standard of English and Maths.
- SAP is an advantage but not essential.
- Trouble-shooting, multi-tasking, and time management skills.
- Goal-orientated.
Main Responsibilities and Accountabilities:
- All aspects of customer account management.
- Improve customer service experience, create engaged customers, and facilitate growth.
- Updating customers on their order progress.
- Take ownership of customers' issues and follow problems through to resolution.
- Work closely with other departments to ensure a smooth transition of orders through the system to final shipment.
- Processing orders and transactions.
- Provide proactive customer outreach.
- Administrative tasks as requested.
Benefits:
- Competitive Salary
- 25 days holiday plus bank holidays
- Discount at over 100 retailers via our Rewards Platform
- Continuous Professional Development Opportunities
- Stakeholder Pension
- Subsidised Canteen
- Free On-Site Parking
REF-221064
Account Co-Ordinator in Plymouth employer: HQW Aerospace UK Ltd
Contact Detail:
HQW Aerospace UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Co-Ordinator in Plymouth
✨Tip Number 1
Familiarise yourself with the aerospace industry and the specific products offered by HQW Aerospace. Understanding their super precision bearings and how they are used across various sectors will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a manufacturing context. Be prepared to discuss examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to take ownership of problems.
✨Tip Number 3
Practice using MS Office Suite, particularly Excel and PowerPoint. Being proficient in these tools is essential for the role, so consider creating sample reports or presentations that showcase your skills.
✨Tip Number 4
Network with professionals in the aerospace and manufacturing industries. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Account Co-Ordinator position.
We think you need these skills to ace Account Co-Ordinator in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that involved account management. Emphasise your proficiency with MS Office, particularly Excel and PowerPoint, as these are essential for the role.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Account Co-Ordinator position. Mention your ability to resolve customer issues and your experience in a fast-paced environment, even if it's not specifically in manufacturing.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial, ensure your application is free from errors and clearly conveys your thoughts. Use professional language and structure your writing well to demonstrate your communication abilities.
Highlight Problem-Solving Abilities: Provide examples in your application of how you've successfully managed customer issues in the past. This could be through specific anecdotes or achievements that showcase your troubleshooting and multi-tasking skills.
How to prepare for a job interview at HQW Aerospace UK Ltd
✨Know the Company
Before your interview, take some time to research HQW Aerospace. Understand their products, values, and the industries they serve. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Service Skills
As an Account Co-Ordinator, excellent customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Be ready to discuss how you can apply these skills in this new role.
✨Showcase Your Technical Proficiency
Since the role requires proficiency in MS Office Suite, especially Excel and PowerPoint, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used them effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and multi-tasking abilities. Think of scenarios where you had to manage multiple tasks or troubleshoot issues. Practising your responses will help you feel more confident during the interview.
