At a Glance
- Tasks: Lead complex projects, onboard new customers, and ensure successful launches across EMEA.
- Company: Join a dynamic tech company transforming the built environment.
- Benefits: Unlimited PTO, flexible workplace, health coverage, and free education courses.
- Other info: Hybrid work model with opportunities for travel and career growth.
- Why this job: Make a real impact by managing high-stakes projects and driving customer success.
- Qualifications: 5+ years in project management, fluent in French and English, and strong stakeholder skills.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking a Program & Implementation Manager to join our growing EMEA Delivery team, reporting into the Senior Director of Client Delivery. In this role, you will program manage HqO’s most complex enterprise development projects while serving as the implementation lead for the region, onboarding new buildings and delivering new features for customers across the UK, France, and the wider EMEA region.
You will be the connective tissue between our customers and our internal technical teams, driving each engagement from kickoff to launch, within scope, on time, and on budget while accelerating the customer’s time to value. This is a high-impact, customer-facing role for someone who thrives on managing detail, aligning stakeholders, and turning complex requirements into smooth, successful go-lives.
You will own the successful delivery of HqO’s most complex projects and customer go-lives across the EMEA region:
- Program manage complex enterprise development projects end to end—delivering outcomes on scope, on time, and on budget while ensuring each program delivers measurable value to the customer.
- Lead the implementation and onboarding of new customers and new buildings across EMEA, accelerating time to value within HqO’s standard onboarding timelines and proactively clearing bottlenecks.
- Drive successful launches and the adoption of program deliverables, ensuring customers graduate from onboarding with a healthy status and a strong onboarding CSAT.
- Manage scope and change requests with discipline, ensuring proper documentation, evaluation, and approval throughout the project lifecycle.
- Maintain clear, transparent communication with internal and external stakeholders—delivering status updates, reports, and project ceremonies that keep everyone aligned and expectations well managed.
- Proactively identify, assess, and mitigate risks and issues, resolving conflicts and minimizing disruption to program outcomes.
- Track program milestones, dates, and health in our systems (e.g., Salesforce/HubSpot) and keep relevant stakeholders informed of progress.
- Partner cross-functionally with Account Management, Sales, Support, Product, and Engineering to align on delivery and remove roadblocks.
- Guide customers in adopting key product features—delivering training sessions and driving effective product usage and value realization.
- Develop and optimize processes, templates, and documentation to drive consistency, efficiency, and scalability across HqO’s delivery and onboarding operations in the region.
- Conduct post-project reviews to capture lessons learned and recommend improvements for future engagements.
Qualifications:
- Experience onboarding enterprise customers and driving product adoption, including delivering effective customer training.
- Professional fluency in both French and English (strongly preferred), with the confidence to manage stakeholders and run meetings in either language.
- Comfortable working in a hybrid model from our London or Paris office, with willingness to travel within the region as needed for customer go-lives.
- 5+ years of experience in program/project management and/or customer onboarding and implementation, ideally in enterprise SaaS, PropTech, or commercial real estate technology.
- Solid command of project and program management methodologies, plus risk and change management.
- Proficiency with project management and CRM tooling (e.g., Salesforce, HubSpot, or similar).
- A proven track record delivering complex, multi-stakeholder technical projects on scope, on time, and on budget.
- Strong stakeholder management skills, with the ability to translate between technical and business audiences and keep executives, customers, and delivery teams aligned.
- Commercial real estate or built-environment experience is a plus.
- Excellent written and verbal communication skills.
- Highly organized and detail-oriented, with a bias for action and strong follow-through—you don’t let important details slip through the cracks.
Benefits:
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Commuter Benefits
- Free Library & Education Courses
- Vision & Dental Coverage
Implementation Project Manager (EMEA) employer: Hqo
HqO is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible workplace policy and unlimited PTO to ensure a healthy work-life balance. With a strong focus on collaboration and innovation, employees are empowered to manage complex projects across the EMEA region, while benefiting from comprehensive health coverage and opportunities for continuous learning through free library and education courses. Join us in our London or Paris office to be part of a dynamic team that values your contributions and supports your career development.
