At a Glance
- Tasks: Manage client relationships and deliver exceptional service while overseeing survey processes.
- Company: Join HqO, a fast-growing tech company transforming real estate experiences globally.
- Benefits: Full-time role with potential travel, competitive salary, and a supportive team culture.
- Other info: Opportunity for career growth in a collaborative environment with a focus on excellence.
- Why this job: Be part of a dynamic team driving real estate innovation and client satisfaction.
- Qualifications: 3-5 years in account management, excellent communication, and project management skills.
The predicted salary is between 36000 - 60000 £ per year.
About HqO
HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location. HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world. We’re driven by our core values of LET'S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.
About the role
We are seeking an Account Manager to join our growing Client Services team reporting into Client Services Manager. The Account Manager plays a key role in the Leesman business. Employees in this position are mainly responsible for providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio and managing the overall survey process for multiple clients at once through each step in the process. This role reports to the Client Services Manager based in London. This is a full-time, permanent position with the potential for regional and overseas travel.
What You’ll Do
- Presenting results of surveys back to clients, face-to-face when possible
- Managing and conducting client meetings at any phase of a project
- Shaping the service delivery for Leesman as it enters its next phase of growth and expands globally
- Providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio
- Managing the overall survey process for multiple clients at once through each step in the process
- Helping clients understand the Leesman tool and how they can use it
- Working closely with sales and operational teams to ensure clients are receiving the best service possible
What you bring
- Extremely well-organized with great project management skills
- 3-5 years of experience in an account management or related position
- Excellent written and verbal communication skills
- Able to identify client challenges and efficiently develop solutions to drive customer satisfaction
- Able to work independently as well as with a team
- Talent for interpreting and presenting on data, analyzing results, and delivering clear, actionable insights
- Proficiency in Microsoft Office, Google suite and CRM systems
- Appetite for process improvement and exceeding client expectations
Strong Advantages:
- Additional languages (preferably Dutch or French) and previous commercial real estate industry experiences
How to apply
For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
Account Manager (Leesman) employer: Hqo
HqO is an exceptional employer that prioritises employee growth and well-being, offering a flexible workplace policy and unlimited PTO to ensure a healthy work-life balance. With a strong focus on collaboration and innovation, our London and Paris offices provide a vibrant environment where you can thrive while managing complex projects across the EMEA region. Join us to be part of a dynamic team that values your contributions and supports your professional development in the exciting field of enterprise SaaS.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Leesman)
✨Tip Number 1
Network like a pro! Reach out to your connections in the real estate industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and client services. We recommend role-playing with a friend or using online resources to get comfortable with presenting your experience and skills.
✨Tip Number 3
Showcase your project management skills during interviews. Be ready to share specific examples of how you've successfully managed multiple clients or projects at once, as this is key for the Account Manager role at HqO.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at HqO.
We think you need these skills to ace Account Manager (Leesman)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in account management and any relevant skills that align with what we’re looking for, like project management and client communication.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you a perfect fit for our team at HqO. Don’t forget to mention our core values!
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use numbers and examples to demonstrate how you’ve successfully managed client relationships or improved processes in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Hqo
✨Know Your Stuff
Before the interview, dive deep into HqO's REX Platform and understand how it enhances client experiences. Familiarise yourself with their core values of LET'S GO, as these will be central to your discussions.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your project management skills and how you've successfully onboarded or retained clients. Be ready to discuss how you tackled challenges and delivered solutions.
✨Practice Your Presentation Skills
Since you'll be presenting survey results to clients, practice articulating complex data in a clear and engaging way. Use mock presentations to friends or family to refine your delivery and ensure you can convey insights effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about HqO's future growth and how the Account Manager role contributes to that vision. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
