At a Glance
- Tasks: Manage client relationships and deliver exceptional service while overseeing survey processes.
- Company: Join a fast-growing tech company transforming real estate experiences globally.
- Benefits: Full-time role with potential for travel and professional growth opportunities.
- Other info: Dynamic team culture driven by core values of Learning, Excellence, Truth, Service, Goodness, Ownership.
- Why this job: Be part of a mission to improve workplaces and make a real impact.
- Qualifications: 3-5 years in account management, strong communication, and project management skills.
The predicted salary is between 36000 - 44000 £ per year.
HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location. HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world. We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.
About the role
We are seeking an Account Manager to join our growing Client Services team and play a key role in the Leesman business. Leesman’s mission is to make workplaces better. In 2010, we set out to provide organisations with the world’s first truly independent measure of employee workplace experience using unique data-driven solutions. Since launching, we have measured over 10,000+ workplaces in 120+ countries and amassed 1,500,000+ individual employee responses to our standardised online survey, making the Leesman Index the world’s largest independent database of workplace experience. As we continue to help organisations navigate change, we have expanded our offering to measure employee home working experience to help organisations understand and plan for their future using our data-driven solutions.
Employees in this position are mainly responsible for providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio and managing the overall survey process for multiple clients at once through each step in the process. This role reports to the Client Services Manager based in London. This is a full-time, permanent position with the potential for regional and overseas travel.
What you'll do
- Presenting results of surveys back to clients, face-to-face when possible
- Managing and conducting client meetings at any phase of a project
- Shaping the service delivery for Leesman as it enters its next phase of growth and expands globally
- Providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio
- Managing the overall survey process for multiple clients at once through each step in the process
- Helping clients understand the Leesman tool and how they can use it
- Working closely with sales and operational teams to ensure clients are receiving the best service possible
What you bring
- Extremely well-organized with great project management skills
- 3-5 years of experience in an account management or related position
- Excellent written and verbal communication skills
- Able to identify client challenges and efficiently develop solutions to drive customer satisfaction
- Able to work independently as well as with a team
- Talent for interpreting and presenting on data, analyzing results, and delivering clear, actionable insights
- Proficiency in Microsoft Office, Google suite and CRM systems
- Appetite for process improvement and exceeding client expectations
Strong Advantages: Additional languages (preferably Dutch or French) and previous commercial real estate industry experiences.
Account Manager (Leesman) employer: HqO, Inc
HqO is an exceptional employer that champions a culture of collaboration and innovation, making it an ideal place for an Account Manager to thrive. With a commitment to employee growth and a focus on delivering world-class client experiences, HqO offers a dynamic work environment in London where team members are encouraged to learn and excel. The company's core values of Learning, Excellence, Truth, Service, Goodness, and Ownership foster a supportive atmosphere, ensuring that employees feel valued and empowered as they contribute to the transformation of real estate.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Leesman)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HqO, Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HqO, Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Leesman)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HqO, Inc:Your cover letter is your chance to shine! Tell us why you want to work at HqO, Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HqO, Inc!
How to prepare for a job interview at HqO, Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
