We have an exciting opportunity for an individual to become our next Customer Complaints Investigator. You will work directly with the Customer Complaints Manager, and you will be responsible for reviewing and Investigating complaints’, with the chance to work with different departments across the business.
You will also play an important part within the complaints team ensuring complaints are dealt with in line with the housing ombudsman guidelines, ensuring the Alliance values are demonstrated so that our customers are in the best of hands.
You’ll provide feedback, training and coaching to our internal teams to help maintain KPI’s, support continuous improvement and individual development. Part of your role will be assessing and improving the Alliance Homes complaints procedure and recommending any improvements which could be made; whilst continuing to support the relevant manager to identify any learning points which need to be made.
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Customer Complaints Investigator in Portishead employer: HQN Ltd
Plus Dane is an exceptional employer dedicated to making a real impact in the communities of Merseyside and Cheshire. With a strong focus on employee wellbeing, generous benefits including 35 days of annual leave, and a commitment to personal development, Plus Dane fosters a supportive work culture where skilled professionals can thrive. Join us as a Plasterer and be part of a team that values quality, customer care, and community engagement.
