Do you want to lead a team that puts people first? We’re looking for a Dispute Resolution Team Leader to guide and support our Case Managers, helping them deliver fair, consistent and customer-focused casework. You’ll also make sure the Ombudsman service and our other external partners receive clear, high-quality responses and information from us.
Reporting directly to the Head of Dispute Resolution, you’ll lead the team day to day. You’ll take ownership of operational performance and quality assurance, and you’ll help your colleagues learn, grow and do their best work.
This role is for someone who brings together strong operational management and genuine care for people. You’ll build a high-performing team where everyone feels accountable and supported. You’ll coach colleagues through complex, fast-moving casework, balance competing priorities, and make sure we consistently meet our service standards and organisational objectives.
You’ll succeed here by leading with confidence and kindness: giving clear direction, making sound decisions and tackling issues openly and early.
As team leader, you’ll be the team’s key escalation point. We trust you to use your judgement and take ownership of issues wherever you can. You’ll also work in partnership with the Head of Dispute Resolution on strategic priorities and service improvement, so your ideas will help shape how we do things.
You’ll be based at our Eastleigh office at least three days a week, so you can connect and collaborate with your colleagues in person. For the other two days, you choose where you work best, whether that’s at another of our offices, in a café or at home.
Interviews will be held on Wednesday 9 December and Thursday 10 December either via Microsoft Teams or in-person at one of our offices.
Dispute Resolution Team Leader in Eastleigh employer: HQN Ltd
Plus Dane is an exceptional employer dedicated to making a real impact in the communities of Merseyside and Cheshire. With a strong focus on employee wellbeing, generous benefits including 35 days of annual leave, and a commitment to personal development, Plus Dane fosters a supportive work culture where skilled professionals can thrive. Join us as a Plasterer and be part of a team that values quality, customer care, and community engagement.
