At a Glance
- Tasks: Manage complex projects and onboard new customers across EMEA, ensuring successful launches.
- Company: Join HqO, a fast-growing tech company transforming real estate experiences.
- Benefits: Collaborative hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with excellent career growth opportunities and a supportive team culture.
- Why this job: Be at the forefront of real estate transformation and make a real impact.
- Qualifications: 5+ years in project management, fluent in French and English, strong stakeholder management skills.
The predicted salary is between 56700 - 69300 £ per year.
About HqO
HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location. HqO has been trusted to power 400 million+ square feet across 1800+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world. We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.
About the role
We are seeking a Program & Implementation Manager to join our growing EMEA Delivery team, reporting into the Senior Director of Client Delivery. In this role, you will program manage HqO’s most complex enterprise development projects while serving as the implementation lead for the region, onboarding new buildings and delivering new features for customers across the UK, France, and the wider EMEA region. You will be the connective tissue between our customers and our internal technical teams, driving each engagement from kickoff to launch, within scope, on time, and on budget while accelerating the customer’s time to value. This is a high-impact, customer-facing role for someone who thrives on managing detail, aligning stakeholders, and turning complex requirements into smooth, successful go-lives. Professional fluency in both French and English is strongly preferred. This position will enjoy a collaborative hybrid work model in our London or Paris office.
What you'll do
- You will own the successful delivery of HqO’s most complex projects and customer go-lives across the EMEA region.
- Program manage complex enterprise development projects end to end—delivering outcomes on scope, on time, and on budget while ensuring each program delivers measurable value to the customer.
- Lead the implementation and onboarding of new customers and new buildings across EMEA, accelerating time to value within HqO’s standard onboarding timelines and proactively clearing bottlenecks.
- Drive successful launches and the adoption of program deliverables, ensuring customers graduate from onboarding with a healthy status and a strong onboarding CSAT.
- Manage scope and change requests with discipline, ensuring proper documentation, evaluation, and approval throughout the project lifecycle.
- Maintain clear, transparent communication with internal and external stakeholders—delivering status updates, reports, and project ceremonies that keep everyone aligned and expectations well managed.
- Proactively identify, assess, and mitigate risks and issues, resolving conflicts and minimizing disruption to program outcomes.
- Track program milestones, dates, and health in our systems (e.g., Salesforce/HubSpot) and keep relevant stakeholders informed of progress.
- Partner cross-functionally with Account Management, Sales, Support, Product, and Engineering to align on delivery and remove roadblocks.
- Guide customers in adopting key product features—delivering training sessions and driving effective product usage and value realization.
- Develop and optimize processes, templates, and documentation to drive consistency, efficiency, and scalability across HqO’s delivery and onboarding operations in the region.
- Conduct post-project reviews to capture lessons learned and recommend improvements for future engagements.
What you bring
- 5+ years of experience in program/project management and/or customer onboarding and implementation, ideally in enterprise SaaS, PropTech, or commercial real estate technology.
- Professional fluency in both French and English (strongly preferred), with the confidence to manage stakeholders and run meetings in either language.
- A proven track record delivering complex, multi-stakeholder technical projects on scope, on time, and on budget.
- Strong stakeholder management skills, with the ability to translate between technical and business audiences and keep executives, customers, and delivery teams aligned.
- Experience onboarding enterprise customers and driving product adoption, including delivering effective customer training.
- Solid command of project and program management methodologies, plus risk and change management.
- Proficiency with project management and CRM tooling (e.g., Salesforce, HubSpot, or similar).
- Highly organized and detail-oriented, with a bias for action and strong follow-through—you don’t let important details slip through the cracks.
- Excellent written and verbal communication skills.
- Comfortable working in a hybrid model from our London or Paris office, with willingness to travel within the region as needed for customer go-lives.
- Commercial real estate or built-environment experience is a plus.
How to apply
For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
Implementation Project Manager EMEA (Contract) in London employer: HQ0
HqO is an exceptional employer that fosters a collaborative and supportive work culture, driven by core values of Learning, Excellence, Truth, Service, Goodness, and Ownership. With a focus on employee growth and development, team members are empowered to manage complex projects in a dynamic environment while enjoying the flexibility of a hybrid work model from our London or Paris office. Joining HqO means being part of a fast-growing company at the forefront of real estate transformation, where your contributions directly impact customer success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Project Manager EMEA (Contract) in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like HQ0. Don’t underestimate word-of-mouth – it’s massive in our field!
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✨Check for Temporary Roles on Niche Job Boards
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✨Leverage University and Alumni Resources
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We think you need these skills to ace Implementation Project Manager EMEA (Contract) in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at HQ0 and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at HQ0
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like HQ0 will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to HQ0.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at HQ0.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at HQ0. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
