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For Companies At a Glance
- Tasks: Manage a busy trade counter, serve customers, and provide expert product advice.
- Company: Join the UK's largest independent plumbing and heating merchant group.
- Benefits: Competitive salary, local decision-making, and a focus on service.
- Other info: Opportunity for growth in a supportive and fast-paced environment.
- Why this job: Be part of a dynamic team and build lasting customer relationships.
- Qualifications: Experience in plumbing and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Know how to run a busy trade counter with confidence? We’re hiring a Trade Counter Sales Manager at HPS Sittingbourne – someone who knows their stock, their customers, and how to deliver excellent service in a fast-paced merchant environment. You’ll handle everything from quoting and upselling to re-engaging lower-spend accounts and making sure the counter runs smoothly.
About Us
We’re part of the UK’s largest independent plumbing and heating merchant group, with over 320 sites nationwide. Our sites are run with local decision-making, real ownership, and a focus on service - not red tape.
What You’ll Be Doing
- Serving trade and cash customers on the counter
- Building quotes and providing technical product advice
- Supporting trade account management and re-engagement
- Maintaining the shop floor and stock areas
- Helping with local pricing, displays, and ordering
- Picking and packing orders for customer deliveries
- Creating great relationships with loyal, repeat customers
What We’re Looking For
Experience in a plumbing
Trade Counter Sales Manager in Kent employer: HPS Merchant
Contact Detail:
HPS Merchant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Sales Manager in Kent
✨Tip Number 1
Get to know the company inside out! Research HPS Sittingbourne and understand their values, products, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in trade counter sales and how you've successfully managed customer relationships in the past. We want to hear about your upselling techniques and how you keep customers coming back for more.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at HPS Sittingbourne.
We think you need these skills to ace Trade Counter Sales Manager in Kent
Some tips for your application 🫡
Show Your Trade Knowledge: Make sure to highlight your experience in the plumbing and heating industry. We want to see that you know your stock inside out and can provide technical product advice with confidence.
Customer Service is Key: Emphasise your ability to build relationships with customers. We’re looking for someone who can deliver excellent service, so share examples of how you've gone above and beyond for clients in the past.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. We love numbers, so if you’ve increased sales or improved customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at HPS Merchant
✨Know Your Stock Inside Out
Before the interview, make sure you’re familiar with the products and services offered by the company. Brush up on plumbing and heating knowledge, as well as any specific brands or items they stock. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you’ve upsold products or re-engaged customers. Being able to share these experiences will demonstrate your ability to build relationships and handle a busy trade counter effectively.
✨Understand the Fast-Paced Environment
Research what it’s like to work in a fast-paced merchant environment. Be ready to discuss how you manage stress and prioritise tasks when things get hectic. Showing that you can thrive under pressure will be a big plus for the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the trade counter currently faces. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.