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- Tasks: Be the first point of contact for customers and handle their queries with care.
- Company: Join a proud team dedicated to meaningful work and career growth.
- Benefits: Enjoy competitive salaries, paid overtime, hybrid working, and comprehensive training.
- Why this job: Make a real difference in a supportive environment that values your input.
- Qualifications: Passion for helping others, excellent communication skills, and customer-facing experience required.
- Other info: Opportunities for career progression and leadership training available.
The predicted salary is between 24000 - 32500 £ per year.
Join Our Clients Customer Service Team – Multiple Roles
Locations: Across Regional UK Sites | Full-time - Leicestershire
Salary Range: £24,000 – £32,500 + Paid Overtime + Comprehensive Benefits + Career Development
A role with purpose. A team with pride. A future with opportunity.
At a time when meaningful work and long-term career prospects matter more than ever, our client is proud to offer opportunities for individuals at every stage of their customer service journey. Whether you’re just starting out, returning to the workforce, or looking to step into a more senior, impactful position—we’re growing their team and we’d love to hear from you.
Why Join?
Our client believes that great customer service begins with great people—and that’s why they’re investing in talent at all levels. Our roles span from entry-level to senior positions, each offering structured support, room to grow, and the chance to make a real difference to both customers and colleagues.
This is more than just a customer service / call centre job. It’s a stepping stone to a rewarding career in a supportive, high-performing environment. You'll work with a purpose-driven team that values your input, recognises your efforts, and champions your success.
What You’ll Be Doing
- Being the first point of contact for customers via phone, email, or digital platforms
- Handling queries about orders, deliveries, billing, product updates, and service requests
- Managing complex or sensitive enquiries with care, discretion, and ownership
- Working with internal teams to coordinate solutions and improve customer outcomes
- Supporting teammates, sharing knowledge, and contributing to a positive team culture
- Identifying opportunities for service improvements or process enhancements
- Participating in quality reviews, coaching sessions, or team initiatives
Every team member plays a part in delivering reliable, thoughtful support that truly makes a difference.
What You’ll Need
- Passionate about helping others and solving problems
- Excellent communicators with a calm, professional manner
- Comfortable using digital systems and handling real-time queries
- Highly organised with a keen eye for detail
- Team-oriented, adaptable, and willing to learn
- Experienced in customer-facing roles—whether in contact centres, customer service centres, retail, hospitality, call centres, or similar
Whether you’re applying for your first service role or bringing years of experience to the table, what matters most is your mindset and motivation.
What You’ll Gain
- Competitive salaries starting from £24,000 up to £32,500
- Paid overtime and flexible shift patterns
- Hybrid working options after probation based on performance
- A comprehensive six-week onboarding programme
- Ongoing coaching and access to self-development resources
- A clear pathway for career progression, including leadership training and mentoring
- Recognition for your contributions and a voice in how they improve their service
This is a place where your growth is just as important as your output.
Start Your Next Chapter
We’re helping to build something special—a team of customer service professionals who care deeply, work collaboratively, and are proud of what they do. No matter where you are in your customer service career journey, there’s a place for you here.
To apply, please email your CV to cx@hprtalent.com
Your future starts here.
Contact Detail:
HPRtalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Research the company culture and values before your interview. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your problem-solving skills and ability to work under pressure, which are crucial for a Customer Service Advisor role.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing scenarios. Being able to articulate your thoughts clearly and professionally will set you apart during the selection process.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Mention any relevant training or courses you've completed, as well as your willingness to participate in their onboarding programme and ongoing coaching opportunities.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, problem-solving, and teamwork, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your motivation to join the team. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and adaptability. Provide examples of how you've used digital systems to manage customer interactions effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HPRtalent
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to excellent service.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customer situations or complex queries. Think of a few scenarios from your past experiences where you successfully resolved issues, and be ready to discuss them in detail.
✨Demonstrate Strong Communication Skills
Since communication is key in customer service, practice articulating your thoughts clearly and professionally. During the interview, maintain a calm and friendly demeanour, and listen actively to the interviewer's questions.
✨Research the Company Culture
Familiarise yourself with the company's values and culture before the interview. This will help you align your answers with what they are looking for and show that you are genuinely interested in being part of their team.
