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- Tasks: Welcome guests and create unforgettable holiday experiences at our vibrant park.
- Company: Join a fun and friendly holiday park in Lancaster, dedicated to making family memories.
- Benefits: Enjoy a flexible schedule with a negotiable salary and a supportive team environment.
- Why this job: Be part of a lively atmosphere where your customer service skills shine and make a difference.
- Qualifications: No specific experience needed, just bring your friendly personality and great communication skills.
- Other info: Training provided to help you excel in your role and grow within the company.
Negotiable salary
37.5 hours per week - Mon, Tue, Fri, Sat, Sun
Key Responsibilities / Duties:
- Front of house checking in / out of our guests, creating great holiday memories for families
- Liaising with park teams, to provide the best holiday experience for our guests
- Dealing with enquiries from internal and external customers
- Reception duties, resolving guest queries and answering the telephone and online enquiries
- Ensuring all paperwork is managed and organised well
- Actively promoting future stays for current holidaymakers, ensuring you are aware of offers that are available to them
- Cash handling
- Processing payments
- To undergo specific training as indicated by the Manager as and when required
- Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
- Comply with company policies, rules and procedures at all times
- Any other duties as required by your line manager commensurate with your role
Skills required:
- An excellent telephone manner
- Good time management – multitasking
- Great customer service and organisational skills
- Computer literate
- A friendly and approachable personality
- Dependability
Receptionist employer: HPL Recruitment
Contact Detail:
HPL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the holiday park's offerings and services. Knowing the ins and outs of what the park provides will help you engage with guests more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your telephone skills by role-playing common scenarios you might encounter as a receptionist. This will help you develop a friendly and professional phone manner, which is crucial for this position.
✨Tip Number 3
Brush up on your organisational skills by creating a mock schedule or checklist for managing guest check-ins and enquiries. This will demonstrate your ability to multitask and stay organised during busy periods.
✨Tip Number 4
Network with current or former employees of the holiday park if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and reception duties. Use bullet points for clarity and include specific examples of how you've excelled in similar roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and how you can contribute to creating great holiday memories for guests.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at HPL Recruitment
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues or created positive experiences for customers.
✨Demonstrate Your Organisational Abilities
The role requires good time management and organisational skills. During the interview, discuss how you manage multiple tasks effectively. You could mention specific tools or methods you use to stay organised, especially in a busy environment.
✨Prepare for Common Receptionist Scenarios
Think about common situations you might face as a receptionist, such as handling difficult guests or managing conflicting priorities. Prepare responses that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research the holiday park and its offerings before the interview. Understanding their services and promotions will allow you to speak confidently about how you can contribute to enhancing the guest experience and promoting future stays.
