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- Tasks: Manage calls, assist guests, and drive holiday bookings.
- Company: Join a friendly team at a stunning holiday park in the New Forest.
- Benefits: Negotiable salary plus commission, full training, and a supportive work environment.
- Why this job: Perfect for those who love customer service and thrive in a fast-paced setting.
- Qualifications: Experience in telesales, excellent communication skills, and a customer-focused approach.
- Other info: Work 37.5 hours per week with a flexible rota including weekends.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an enthusiastic Reservations Advisor to join a busy and friendly office-based Reservations Team at a beautiful park in the New Forest. If you enjoy helping customers, thrive on delivering excellent service over the phone, and are confident in a fast-paced environment, this could be the ideal role for you.
About the Role
- Manage inbound and outbound calls, assist guests, and drive revenue through holiday bookings
- Provide outstanding customer service and support
- Carry out general administration tasks
- Work as part of a supportive, collaborative office team
- Must be able to work 37.5 hours per week, on a 2-week rolling rota which will include working weekends & bank holidays
What We’re Looking For
- Excellent communication and telephone skills
- Target and sales driven individual
- Friendly, confident, and customer-focused approach
- Strong attention to detail
- Ability to multitask and stay organised during busy periods
What We Offer
- A welcoming work environment at a beautiful holiday park
- Full training and support
- Opportunity to be part of a well-established team dedicated to great guest experiences
- Monthly Commission paid (on hitting targets) to boost your earning potential
Reservations Advisor Outbound & Inbound in Downton employer: HPL Recruitment
Contact Detail:
HPL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Advisor Outbound & Inbound in Downton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and what makes them tick. This way, you can tailor your conversation to show how you fit right in with their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being friendly, confident, and clear – just like you would with a customer.
✨Tip Number 3
Show off your sales skills! Prepare examples of how you've successfully driven sales in previous roles. Be ready to discuss how you can bring that same energy to boost bookings at the holiday park.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations Advisor Outbound & Inbound in Downton
Some tips for your application 🫡
Show Off Your Telesales Skills: Make sure to highlight your experience in telesales, both inbound and outbound. We want to see how you've successfully engaged with customers over the phone and turned those conversations into bookings!
Be Customer-Focused: Since we're all about delivering excellent service, share examples of how you've gone above and beyond for customers in previous roles. This will show us that you have the friendly and confident approach we're looking for.
Keep It Organised: Demonstrate your ability to multitask and stay organised, especially during busy periods. A quick mention of how you manage your time effectively can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HPL Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservations Advisor inside out. Familiarise yourself with common questions about inbound and outbound calls, and think about how your previous telesales experience can relate to this position.
✨Show Off Your Communication Skills
Since this role is all about excellent customer service over the phone, practice your communication skills. Be ready to demonstrate how you handle calls, manage customer queries, and maintain a friendly tone, even in challenging situations.
✨Be Target-Driven
This job requires a sales-driven mindset, so come prepared with examples of how you've met or exceeded targets in the past. Think about specific situations where your efforts led to increased sales or improved customer satisfaction.
✨Stay Organised and Multitask
In a fast-paced environment, organisation is key. During the interview, highlight your ability to multitask and stay organised, especially during busy periods. Share strategies you use to keep track of tasks and ensure nothing slips through the cracks.