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For Companies At a Glance
- Tasks: Manage calls, assist guests, and drive holiday bookings in a vibrant team.
- Company: Join a friendly office at a stunning holiday park in the New Forest.
- Benefits: Negotiable salary plus commission, full training, and a supportive work environment.
- Why this job: Perfect for those who love helping customers and thrive in a fast-paced setting.
- Qualifications: Experience in telesales, excellent communication skills, and a customer-focused attitude.
- Other info: Enjoy working in a beautiful location with opportunities for growth.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for an enthusiastic Reservations Advisor to join a busy and friendly office based Reservations Team at a beautiful park in the New Forest. If you enjoy helping customers, thrive on delivering excellent service over the phone, and are confident in a fast-paced environment, this could be the ideal role for you.
About the Role
- Manage inbound and outbound calls, assist guests, and drive revenue through holiday bookings
- Provide outstanding customer service and support
- Carry out general administration tasks
- Work as part of a supportive, collaborative office team
- Must be able to work 37.5 hours per week, on a 2 week rolling rota which will include working weekends & bank holidays.
What We’re Looking For
- Excellent communication and telephone skills
- Target and sales driven individual
- Friendly, confident, and customer-focused approach
- Strong attention to detail
- Ability to multitask and stay organised during busy periods
What We Offer
- A welcoming work environment at a beautiful holiday park
- Full training and support
- Opportunity to be part of a well-established team dedicated to great guest experiences
- Monthly Commission paid (on hitting targets) to boost your earning potential
Locations
Reservations advisor Outbound & Inbound in Downton, Hampshire employer: HPL Recruitment
Contact Detail:
HPL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations advisor Outbound & Inbound in Downton, Hampshire
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your enthusiasm and how you fit right into their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being friendly, confident, and clear – just like you would with a customer.
✨Tip Number 3
Be ready to share your success stories! Think of times when you’ve nailed sales targets or provided excellent customer service. These examples will help you stand out and show that you’re the perfect fit for the Reservations Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservations advisor Outbound & Inbound in Downton, Hampshire
Some tips for your application 🫡
Show Off Your Telesales Skills: Make sure to highlight your experience in telesales, both inbound and outbound. We want to see how you've successfully managed calls and driven sales in your previous roles.
Customer Service is Key: Since this role is all about helping customers, share specific examples of how you've provided outstanding service in the past. We love candidates who can demonstrate a friendly and confident approach!
Be Organised and Detail-Oriented: Mention any strategies you use to stay organised, especially during busy periods. Attention to detail is crucial for us, so let us know how you keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen to join our team!
How to prepare for a job interview at HPL Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservations Advisor inside out. Familiarise yourself with the holiday park's offerings and think about how your telesales experience can help drive bookings. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role is all about excellent communication, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you would handle customer queries and complaints over the phone.
✨Demonstrate Your Customer Focus
Think of examples from your past work where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your friendly and customer-focused approach, which is key for this position.
✨Prepare for the Fast-Paced Environment
This job requires multitasking and staying organised under pressure. Be ready to discuss how you've managed busy periods in previous roles. Maybe even come up with a strategy you would use to handle multiple calls or tasks at once!