New Business Administrator in Newport, Wales

Join Our Esteemed Team at hpjv Solicitors.

hpjv Solicitors is a distinguished firm with a strong reputation for integrity, professionalism, and exceptional service. For over 40 years, we have been providing key legal services to the local community and beyond, earning a trusted name in the industry. Our commitment to quality and excellence is reflected in our Lexcel and CQS accreditations. At hpjv, we recognise that our people are our greatest assets, and we continuously invest in their growth and development.

The Opportunity

We have an exciting opportunity for a New Business Administrator to join our friendly and supportive team at HPJV Solicitors in Newport. This role is perfect for individuals passionate about providing excellent support and client care and eager to advance their careers in a reputable legal firm.

Your Role and Responsibilities

As a New Business Administrator, you will often be the first point of contact for new clients, helping to ensure they receive a warm, professional and efficient introduction to the firm. Key responsibilities include:

• Responding promptly to new enquiries by telephone, email, portals and in person
• Following up and progressing new enquiries in line with service standards
• Liaising with clients to obtain required information and documentation
• Carrying out conflict checks
• Opening new matters on the Case Management System
• Managing client correspondence and diary entries
• Providing reception cover where required
• General administrative duties including post scanning

Essential Skills and Experience

To excel in this role, you will need the following skills and experience:

• Minimum of 1 year of customer services, administration or secretarial experience, within the legal sector.
• A friendly, professional telephone manner
• Excellent organisational skills with the ability to multi-task and prioritise effectively to meet deadlines.
• Strong attention to detail.
• The ability to work well in a team with a flexible and collaborative approach.
• The motivation to learn and show initiative, eager to develop new skills and improve processes.
• Proficiency in IT skills, including Microsoft Office packages and Case Management Systems.
• Strong customer service skills, with the ability to interact professionally with clients and colleagues.
• A proactive and adaptable attitude, ready to take on additional tasks as needed.

At hpjv Solicitors, we believe in creating a supportive and rewarding work environment. As a member of our team, you will benefit from:

• Competitive salary and benefits package.
• Training and development opportunities to help you grow your skills and advance your career.
• Flexible working arrangements to help you balance your work and personal life.
• Access to discounted products
• Discounted legal services.
• Increasing annual leave after 1 complete year of service, rewarding loyalty with additional time off.
• Additional holidays
• Ongoing support and training to help you succeed in your role.
• A positive and inclusive workplace culture where everyone feels valued and respected.

How to Apply

If you are enthusiastic about joining a dynamic legal team and believe you have the skills and experience, we are looking for, we would love to hear from you. To apply, please submit your CV and a cover letter outlining your suitability for the role. We look forward to receiving your application.

hpjv are an equal opportunities employer, aiming for diversity in our workforce and welcome applications from all candidates who can demonstrate they have the necessary skills and experience required to fulfil the role. If you require reasonable adjustments for your application, please contact Amanda Davies.