Service Line Lead in Watford

Main area Lead Grade Band 8b Contract 12 months (FIXED TERM - (secondment for internals)) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 367-ACM-101699

Site Colne House Town Watford Salary £68,852 - £79,638 per annum, pro rata (Inclusive of 5% HCAS) Salary period Yearly Closing 26/10/2026 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

We have a fixed term or secondment opportunity for a Service Line Lead to join our Adult Community Mental Health Services Team in Watford - this will be well supported as a development opportunity for staff ready to progress from Band 8A or an opportunity to widen mental health service experience for staff already working at Band 8b in readiness for future progression.

We are looking for someone who is passionate about delivering care to Adults with mental health issues and is also ready to deliver leadership of services in line with the NHS Leadership Framework to be an accountable and compassionate service lead.

Please refer to the “Main Duties Of The Job”, “Detailed Job Description And Main Responsibilities” sections and the Job Description and Person Specification documents attached elsewhere for full details.

Car driver essential as a majority of the posts are community based, the post holder will need a full valid driving licence and access to a car to use regularly for business purposes – including business insurance (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

Job Summary

The Service Line Leader is responsible for ensuring the successful delivery of high

quality Care Pathways which effectively meet the needs of the people in Watford.

As a member of the Adult Community Leadership team the Service Line Leader

will play a leadership and implementation role in supporting the delivery of HPFT's

vision, strategic goals and organisational objectives.

The Service Line Leader has responsibility and accountability for service user safety

and adherence to quality standards. Within the Adult Community Business

Plan they also have responsibility for policy, management, strategic planning, priority

setting, financial/workforce management, partnership development and operational

management of all health and social care facilities within the East and North Strategic

Business Unit including hospital and community service sites.

As a senior manager the Service Line Leader will be required to act with limited

guidance or direction, routinely acting within their own authority.

The Service Line Leader will work closely with the senior management teams of

other Divisions to ensure the effective co-ordination and operational

delivery of health & Social care services in HPFT.

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from theCare Quality Commission.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. E verything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Detailed job description and main responsibilities

Particular key responsibilities will be to:

• Lead the delivery of a service taking account of the Trusts transformation agenda and implementation of care pathways ensuring a cohesive, effective and seamless service is provided for service users.
• Ensure the effective delivery of community based care services for the Division, working on a whole systems approach to achieve required levels of performance; holding staff accountable for their contribution to delivery of expected performance.
• Accountable for the financial planning, financial balance and performance management of the Division.
• Play a significant senior role in local partnerships to ensure clear leadership and tangible inter-agency collaboration to deliver broader long term service planning.
• Enable a strong and effective team by providing strong and visible leadership and a clear strategic vision and direction for staff working within the Division.
• Deliver effective communication of Division strategy and service delivery to the community served including external bodies, the media and the public.
• Work together with Divisional Directors, Heads of Service and other Service Line Leaders to ensure equity across the HPFT in accessing services and take a lead role on priority areas across HPFT as and when required.

All staff should comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Governance Responsibility

• Ensure high standards of staff governance are established and implemented, adhering to standards laid down in NHS code of conduct for managers and professional standards.

Duties and Responsibilities

• Responsible for the provision of the quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers.
• Accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians and primary care and other independent contractors.
• Lead the establishment of clear frameworks and processes by which the Division will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where capacity issues present a challenge.
• Lead the development and delivery of services for health promotion and prevention, working closely with other agencies.
• Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance.

Person specification

KNOWLEDGE, TRAINING AND EXPERIENCE

• First degree or equivalent and three years experience operating at a senior management level in a large complex organisation.
• Professional qualification in a relevant area of health or social care.
• Evidence of continuous professional and management development showing a combination of short courses, structured selfstudy or formal management courses
• Specialist knowledge of a number of disciplines acquired through training and experience over a significant period.
• Program and project management qualifications.
• Breadth of knowledge across all health and social care services from primary to tertiary care.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Knowledge of national policy and standards of governance.
• Knowledge of NHS and Local Government strategies, policies and plans; in particular those linked with the reshaping of Mental Health and Learning Disability services
• Experience of planning and implementing service change.
• Experience of working with clinicians and multi - professional teams in achieving service improvement.
• Experience of working with partners and stakeholders in delivering changes to services.
• Extensive experience of working at a senior level in a large complex organisation.
• Experience of managing Staff and working with Staff TUs / Staff Representatives.
• Track record in delivering financial plans and budgetary management
• Evidence of achieving targets and objectives within a challenging environment.
• Motivating, coaching and developing individuals to achieve their potential.
• Ability to describe a clear sense of direction and purpose to motivate and enthuse staff and stakeholders.
• Ability to organise own workload and that of the team to meet objectives and operate effectively.
• Understanding of contracts and performance procedures.
• Knowledge of local statutory planning frameworks.
• Current knowledge of best practice gained through personal research.
• Experience of working closely with Commissioners to inform and implement policy initiatives.

COMMUNICATION SKILLS

• Excellent interpersonal skills in developing and maintaining effective, positive relationships with staff, colleagues and partners.
• Able to communicate verbally and in writing to inform and influence staff and stakeholders.
• Able to lead effective and empowered teams.
• Ability to negotiate effective solutions and outcomes for staff and services.
• Ability to manage conflict and tension in a proactive and constructive manner.
• Ability to direct and delegate effectively.
• Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.
• Willing and able to express opinions and views and corporate and partnership settings.

ANALYTICAL SKILLS

• Ability to use techniques such as option appraisal to underpin decision making.
• Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
• Ability to develop flexible and creative solutions to difficult problems and challenges.

DIVERSITY

• Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.
• Loyalty and professionalism with regard to team and organisation.

PHYSICAL SKILLS

• Good IT skills and experience
• Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)

EMOTIONAL EFFORT

• Resilient in dealing with a challenging environment and in the face of conflict.
• Commitment to team working and to the development, empowerment and engagement of staff.
• Willing and able to express opinions and views in corporate partnership settings.

GENERAL

• Proactive in supporting broader organisational goals and other members of the team.
• Adaptable to change and constantly striving to improve and deliver high standards.
• Requirement to be on the on-call rota

Please note, we do not charge fees for job applications, recruitment processes, sponsorship arrangements, or employment offers. Please see the Trust careers vacancy webpage and Trac as the only authorised routes for recruitment communications, applications and verification of job offers.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Isabel Worsley Job title Head Of Service SW/SE/Family Safeguarding Email address isabel.worsley@nhs.net Telephone number 07827872577 Additional information

E-Mail is most direct method of contact

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