Main area Transport Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Working shifts could involve weekend work. Our operating hours are 7am - 10pm, 7 days a week. More information on shift patterns will be available at interview.) Job ref 367-CORP-101396-A
Site Martinlea Town Hemel Hempstead Salary £27,106 - £28,850 Per Annum inclusive of 5% HCAS Salary period Yearly Closing 03/11/2026 23:59
To provide a high-quality, Trust-wide courier and transport service, including the transportation of service users, staff, equipment, and supplies across Hertfordshire and beyond. The postholder must hold a clean full UK driving licence (including Category C), operate in a professional and courteous manner, and support the safe and efficient running of a 24/7 transport service, including weekends, nights and bank holidays.
All staff must comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct, and Equality and Diversity standards.
Main duties of the job
Operational
- Provide scheduled and ad hoc transport services across the Trust’s locations.
- Drive Trust vehicles up to 3500kg for delivery of equipment, supplies, and personnel.
- Complete daily vehicle checks, maintain cleanliness, and ensure roadworthiness.
- Load and unload items in a safe manner; follow PPE and manual handling protocols.
- Collect and deliver mail, pharmacy, medical records, and confidential documents.
- Transport service users, families and staff as required, including those with mobility issues (wheelchair training provided).
- Respond to emergency requests in line with Trust procedures.
- Operate communication devices and maintain accurate journey logs.
Communications
- Communicate courteously and professionally with service users, staff and the public.
- Follow operational instructions clearly; escalat incidents and delays promptly.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. E verything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilities
Duties and Responsibilities :
Operational
- Provide scheduled and ad hoc transport services across the Trust’s locations.
- Drive Trust vehicles up to 3500kg for delivery of equipment, supplies, and personnel.
- Complete daily vehicle checks, maintain cleanliness, and ensure roadworthiness.
- Load and unload items in a safe manner; follow PPE and manual handling protocols.
- Collect and deliver mail, pharmacy, medical records, and confidential documents.
- Transport service users, families and staff as required, including those with mobility issues (wheelchair training provided).
- Respond to emergency requests in line with Trust procedures.
- Operate communication devices and maintain accurate journey logs.
Communications
- Communicate courteously and professionally with service users, staff and the public.
- Follow operational instructions clearly; escalat incidents and delays promptly.
Additional Information:
Physical Skills
- Full UK driving licence (including Category C)
- Ability to load/unload and secure items safely.
Physical Effort
- Daily lifting/moving of equipment; exposure to variable weather conditions.
Mental Effort
- Ability to work under pressure and to tight deadlines.
Emotional Effort
- Occasional contact with distressed or vulnerable service users
Working Conditions
- Working evenings, nights, weekends, bank holidays on a 24/7 rota
- Uniform and PPE provided.
QUALIFICATIONS/EDUCATION/TRAINING
- Clean full UK driving licence (Category C)
PREVIOUS EXPERIENCE
- Working in a transport environment
- Experience in the NHS or public sector
SKILLS/KNOWLEDGE/ABILITY
- Communication
- Organisation
- Time Management
- IT Literacy
- Experience prioritising deliveries or logistical tasks
COMMUNICATION SKILLS
- Good verbal communication with internal/external customers
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Transport Driver in Hemel Hempstead employer: Hpft
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