MHST West Team Administrator in Hemel Hempstead

Main area CYPMHS Specialist Services Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (To cover service need, will be required to travel to other bases within Herts) Job ref 367-CYP-101548-A

Site Astley Cooper School Town Hemel Hempstead Salary £27,485 - £30,162 per annum, pro rata Salary period Yearly Closing 11/11/2026 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

Whilst we welcome all applications, please not we do not offer sponosrship for this role.

We are looking for an administrative officer to join our Mental Health Support Teams (MHST) in the West area, cross covering our St Albans and Dacorum teams to provide comprehensive administrative support.

The Post holder will be based at any of the two sites :

• Marlborough School (St Albans)

Office working is required as well as travel to other HPFT sites.

Main duties of the job

You will co-ordinate information, provide administration and clerical support in order to facilitate the effective running of the service for the West teams. This will include diary management, comprehensive management and inputting of data such as opening service user records, minute taking, meeting preparation, and ensuring maximum efficiency of processes. It is essential that you have GCSE in English Language and Mathematics Grade C or above or equivalent.

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on…

Detailed job description and main responsibilities

You will be proficient in the use of a wide range of IT packages, have experience of organising and prioritising diaries and schedules, and experience of organising and taking minutes in meetings. You will have good communication and organisational skills and the ability to work with minimal supervision and on your own initiative to achieve deadlines.

Person specification

Qualifcations Education & Training

• Educated to Secondary Level with GCSE maths and English level 2 or above
• Extensive experience of working in an office environment
• NVQ3/RSA3 or equivalent experience
• Experience in healthcare/education setting
• Knowledge of healthcare terms used in their day to day working

COMMUNICATION SKILLS

• Excellent verbal and written communication and presentation skills in person, on telephone, and electronically.
• To be experienced in dealing with people in distress in a calm and confident manner, using deescalation skills where appropriate
• To have proven skills and experience establishing effective working relationships with internal and external stakeholders

ANALYTICAL SKILLS

• Problem solving, decision making and analytical skills.
• Ability to analyse data and compile information for reports

Previous Experience, Skills & Knowledge

• Ability to organise and prioritise workload
• Proficiency in diary management and coordinating appointments
• Experience of writing formal minutes
• Independent, lone and team working skills
• Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
• Evidence of the ability to organise and plan complex events
• Evidence of supervising/training others
• Experience of adapting to, and managing, change
• Evidence of creating new processes or documents to assist team set up or functionality

Diversity

• Show respect and treat people with dignity

Physical/Mental/Emotional Effort

• Ability to cope with multiple tasks, tight deadlines and competing demands
• Emotional Maturity

Please note, we do not charge fees for job applications, recruitment processes, sponsorship arrangements, or employment offers.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if we receive a high number of applications.

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