At a Glance
- Tasks: Manage customer service calls and ensure timely responses for HPE's Public Sector clients.
- Company: Join a leading tech company focused on quality service and customer satisfaction.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Be the key to delivering exceptional service and making a real difference for customers.
- Qualifications: Strong communication skills, computer literacy, and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Responsible for management of HPE's Public Sector Customer Service Calls, the prime objective being to deliver a quality service to HPE's Public Sector Customers by providing an Engineer on site and to provide a 'First Time Fix' by resourcing the correct skill and parts.
To manage Public Sector Customer service calls, to afford HPE to deliver a 'First Time Fix' service.
- Ensure Customer service requests are responded to within the Customers contractual agreements or customer's stated business preference.
- Ensure that the Customer is contacted within 30/60 minutes of call receipt and is then kept informed.
- Ensure that calls are kept fully and factually updated.
- Ensure that the appropriate skilled resources are assigned within agreed timescales to meet the Customer SLA.
- Ensure that material order requests are managed in line with GPSC (Global Parts Supply Chain) process guidelines to assist service delivery to be managed in the most cost effective manner.
- Ensure that all service requests are managed to completion and to the satisfaction of the Customer.
- Ensure that all exceptions or escalations are managed as per process and that the HPE Customer Manager is alerted to potential missed SLA's or customer dissatisfaction.
- Ensure that all calls are correctly coded to explain call delays.
- Ensure that customer specific calls flows are followed.
- Continually assess and improve working practices to maintain best results.
- Compliance with HP's Quality and Management Systems.
- Remotely support the UK Resource Control group in Sofia, Bulgaria.
- Ensure all Installations follow the install process.
- Log requests for Secure site service calls in SFDC ensuring all processes are strictly adhered to.
Desirable Skills/Qualifications:
- Computer Literate
- High level of planning and organisational skills
- Excellent communication skills and an ability to communicate at all levels
- Good interpersonal skills and sensitivity
- Proven team player
- Knowledge of the Microsoft Office suite
- Initiative
- Information Gathering
- Problem analysis
- Flexibility
- Ability to work effectively in highly pressurised environment
- Availability to work alternating shifts: 07:30–16:00 and 10:00–18:30.
At CDS we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.
Dispatcher in Warrington employer: Hpecds
At HPE, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive culture that values diversity and inclusion. Located in Sofia, Bulgaria, our team enjoys a vibrant city life while contributing to meaningful projects that make a difference in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Dispatcher in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hpecds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hpecds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dispatcher in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hpecds:Your cover letter is your chance to shine! Tell us why you want to work at Hpecds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hpecds!
How to prepare for a job interview at Hpecds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
