Sr Customer Success Architect - SSE

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. We’re solving the world’s most complex challenges, and our people are at the forefront of progress.

Our mission is to elevate secure access to empower a modern workplace where people and technology work in harmony. Atmos is our cloud-native platform that artfully extends secure connectivity out to the user’s location through our 350 points of presence worldwide. The security service edge (SSE) platform sits inline and inspects all traffic, seamlessly brokering connections based on identity and policy, while performing end-user experience monitoring. Thus, IT leaders are empowered to make hybrid work simple, digital experience a competitive advantage, and can ensure business data remains protected.

As a Customer Success Architect, you will lead the technical architecture design, deployment, and ongoing customer adoption activities of the Atmos platform. Working in tandem with a Customer Success Manager (CSM), the CSA is responsible for working with customers to deliver solutions based on best practices, provide configuration guidance, training, and solution deployment assistance. In addition, together with the CSM and account executive, you’ll be on a mission in guiding customers to unlock the full value of their Atmos solution, enabling users to achieve faster time to adoption & value realization, and identify expansion opportunities to grow HPE portfolio footprint within the account.

Primary Job Responsibilities:

• Serve as a trusted advisor for the customer on HPE’s SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company.
• Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice.
• Engage with a business-led outcome focused mindset in amplifying value of our offerings.
• Train our customers on how to effectively use our platform.
• Develop content to standardize and normalize approaches to solving common problems.
• Partner with PM team to help drive product requirements based on customer needs and usage.
• Collaborate with R&D to troubleshoot and develop solutions that enhance the Atmos platform.
• Collaborate and interlock with customers to accelerate/unblock projects.
• Identify/Integrate partners in MVP delivery and production workloads.
• Advocate for innovation and early adoption of cloud technologies.
• Work with Technical Support to help resolve customer issues, as required.
• Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle.
• Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience.
• Help customers unlock the full potential of their Atmos solutions by collaborating with internal teams within HPE.
• Partner with HPE’s product management & engineering to develop solutions based on customer insights.
• Identify expansion opportunities for Sales to drive account growth.
• Contribute internally within HPE, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas.
• Ensure customers are receiving consistent experience throughout the lifecycle of doing business with HPE.

About You:

• Minimum 5+ years of experience in customer success, technical account management, professional services, and/or post sales technical consultant preferably within an enterprise cloud environment.
• Analytical and problem-solving mindset.
• Competent comprehension of enterprise architecture and strategic business drivers.
• Demonstrated success managing large, complex projects as well as matrix organizations, including critical customer support escalations.
• Proven ability to present complex ideas in an accessible and engaging way that turns into actionable, measurable plans or initiatives.
• Ability to engage and communicate at all levels within the customer account.
• Ability to develop and execute a success plan jointly with customers to deliver faster time to adoption and value of the offerings.
• A passion for security technology and how it can be leveraged to enhance an organization’s security risk posture.
• Ability to work in a team and demonstrate “we” instead of “me”, with a strong passion for exceeding customer expectations.
• Able to demonstrate strong business acumen and technical aptitude.
• Direct experience with a variety of independent software vendors.
• Experience with Linux – network connectivity, permission, and access control.
• Technical experience with cloud security and permissions systems – IAM highly desirable.
• Understanding of identity and access technologies.
• Experience with networking and network security.
• Operational knowledge of networking protocols and services.
• Understanding of endpoint security, protection, and software deployment.
• Knowledge of Zero Trust design with ZTNA technologies is highly desirable.
• Experience with automation and integration leveraging REST APIs, scripting, or agents.
• Experience with Docker and Kubernetes.
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus.

Travel required occasionally.

What We Can Offer You:

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.