HPCareers - The Personal Approach to Search and Selection
HPCareers are now supporting our highly reputable and prestigious Creative Digital Agency client in their recruitment for a Digital Service Analyst. This role will join the Digital Service Delivery Team to support services across the entire Service Delivery lifecycle, leading or assisting with Incident / Problem / Change and Configuration Management, as well as Service Reporting, Service Improvement and other service processes.
This is primarily a Service Management role, and there is no requirement to undertake technical support directly. However, an understanding of technologies including .NET, SQL, HTML support, and/or data centre technologies will be beneficial. This role has the potential to develop into a Service Manager.
Accountabilities
- Monitoring and management of service transactions to meet service targets
- Challenging/escalating failures in process, or unsatisfactory performance
- Liaising with the business customer and/or internal escalations as appropriate
- Participating in wider aspects of Service Delivery, e.g. attending the Change Advisory Board (CAB), Project Handover meetings, Major Incident bridges, Problem post-mortems; assist with management and delivery of code releases, maintenance windows etc.
- Ownership of service improvement items, e.g. problem tickets, changes, challenges to processes etc.
- Dealing with challenging and conflicting priorities
- Leading Service Measurement/Reporting/Improvement, and attending service reviews to provide solutions and recommendations
Job Requirements
- Two years’ relevant Service Analyst experience
- Knowledge of ITIL service lifecycle, ideally ITIL Foundation certificate, or willing to sit this examination quickly
- Knowledge of technologies including .NET, SQL, HTML support
#J-18808-Ljbffr
Service Analyst employer: HPCareers
Join a prestigious Creative Digital Agency that values innovation and collaboration, offering a vibrant work culture where your contributions directly impact service delivery excellence. With a strong focus on employee growth, you will have opportunities to advance into a Service Manager role while enjoying a supportive environment that encourages continuous learning and improvement. Located in a dynamic area, this role not only provides meaningful work but also the chance to be part of a forward-thinking team dedicated to delivering exceptional digital services.
