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- Tasks: Support the entire Service Delivery lifecycle and improve service processes.
- Company: Join a prestigious Creative Digital Agency with a personal approach to recruitment.
- Benefits: Opportunity for career growth into a Service Manager role.
- Why this job: Make a real impact in service delivery and improvement within a dynamic team.
- Qualifications: Two years of relevant experience and knowledge of ITIL service lifecycle.
- Other info: Engage in exciting projects and collaborate with creative professionals.
The predicted salary is between 36000 - 60000 £ per year.
HPCareers are now supporting our highly reputable and prestigious Creative Digital Agency client in their recruitment for a Digital Service Analyst. This role will join the Digital Service Delivery Team to support services across the entire Service Delivery lifecycle, leading or assisting with Incident / Problem / Change and Configuration Management, as well as Service Reporting, Service Improvement and other service processes. This is primarily a Service Management role, and there is no requirement to undertake technical support directly. However, an understanding of technologies including .NET, SQL, HTML support, and/or data centre technologies will be beneficial. This role has the potential to develop into a Service Manager.
Accountabilities:
- Monitoring and management of service transactions to meet service targets
- Challenging/escalating failures in process, or unsatisfactory performance
- Liaising with the business customer and/or internal escalations as appropriate
- Participating in wider aspects of Service Delivery, e.g. attending the Change Advisory Board (CAB), Project Handover meetings, Major Incident bridges, Problem post-mortems; assist with management and delivery of code releases, maintenance windows etc.
- Ownership of service improvement items, e.g. problem tickets, changes, challenges to processes etc.
- Dealing with challenging and conflicting priorities
- Leading Service Measurement/Reporting/Improvement, and attending service reviews to provide solutions and recommendations
Job Requirements:
- Two years’ relevant Service Analyst experience
- Knowledge of ITIL service lifecycle, ideally ITIL Foundation certificate, or willing to sit this examination quickly
- Knowledge of technologies including .NET, SQL, HTML support
Service Analyst in Leeds employer: HPCareers Ltd
Contact Detail:
HPCareers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery processes and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially around service improvement and incident management. Real-life examples will make your application memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Analyst role. Highlight your relevant experience in service management and any knowledge of ITIL practices. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of technologies like .NET and SQL.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think critically and improve processes, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HPCareers Ltd
✨Know Your Service Management Basics
Make sure you brush up on your ITIL service lifecycle knowledge. Understanding the key concepts and processes will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully managed incidents or improved service delivery. Be ready to discuss how you approached challenges and what the outcomes were.
✨Familiarise Yourself with Relevant Technologies
While this role isn't technical, having a basic understanding of .NET, SQL, and HTML can set you apart. Brush up on these technologies so you can speak intelligently about them during the interview.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers. Ask insightful questions about their service delivery processes and how you can contribute to improvements. This shows your enthusiasm and willingness to be part of the team.