Service Analyst in Ledston

HPCareers – The Personal Approach to Search and Selection
HPCareers are now supporting our highly reputable and prestigious Creative Digital Agency client in their recruitment for a Digital Service Analyst.
This role will join the Digital Service Delivery Team to support services across the entire Service Delivery lifecycle, leading or assisting with Incident / Problem / Change and Configuration Management, as well as Service Reporting, Service Improvement and other service processes.
This is primarily a Service Management role, and there is no requirement to undertake technical support directly.
However, an understanding of technologies including .
NET, SQL, HTML support, and/or data centre technologies will be beneficial.
This role has the potential to develop into a Service Manager.
Accountabilities
Monitoring and management of service transactions to meet service targets
Challenging/escalating failures in process, or unsatisfactory performance
Liaising with the business customer and/or internal escalations as appropriate
Participating in wider aspects of Service Delivery, e.g. attending the Change Advisory Board (CAB), Project Handover meetings, Major Incident bridges, Problem post-mortems; assist with management and delivery of code releases, maintenance windows etc.
Ownership of service improvement items, e.g. problem tickets, changes, challenges to processes etc.
Dealing with challenging and conflicting priorities
Leading Service Measurement/Reporting/Improvement, and attending service reviews to provide solutions and recommendations
Job Requirements
Two years\’ relevant Service Analyst experience
Knowledge of ITIL service lifecycle, ideally ITIL Foundation certificate, or willing to sit this examination quickly
Knowledge of technologies including .
NET, SQL, HTML support
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