Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer aftercare, manage warranties, and ensure satisfaction.
- Company: Join a dynamic manufacturing firm focused on customer relationships.
- Benefits: Enjoy a competitive salary, career development, and wellness programmes.
- Why this job: Make a real impact in customer satisfaction and business growth.
- Qualifications: Experience in manufacturing, returns management, and key account management required.
- Other info: Office-based role in Leeds with a supportive team culture.
The predicted salary is between 45000 - 50000 £ per year.
Duration: Permanent
Salary: £45,000pa - £50,000pa
Location: Guiseley (office-based only)
Hours: Mon-Fri, 37.5 hours weekly
Responsibilities:
- Primary contact for all Return Material Authorisation (RMA) activity
- Take the lead with business customers to maintain and develop strong relationships
- Oversee all warranty claims to ensure all issues are resolved promptly and to ensure customer satisfaction
- Manage all business customer contracts, which include both products and services, to maximise revenue and customer retention
- Control inventory, including customer-owned stock and returned materials
- Responsibility for achieving high performance against business objectives and service standards
- Execution of all RMA administration in line with the company's operating procedures
- Produce and analyse reports on after-sales activities, customer satisfaction, and service performance
- Continuous improvement through sound judgment and data gathering, develop performance metrics to identify areas for improvement
- Following strict company policies and procedures to maintain the highest quality of service
Required Experience & Qualification:
- Manufacturing or engineering background
- Returns management
- Key Account Management
- Experience with supply chains or logistics
- Projects, planning, and time management
- Influencing positive outcomes across different levels of a business
- Proficiency in Microsoft Office programs
Benefits & Rewards:
- Salary sacrifice-led pension plan that matches employee contributions up to 7%
- Employee Stock Purchase Plan
- Career development programme
- Life assurance - four times annual salary
- Salary sacrifice Electric & Hybrid Vehicle car scheme
- 25 days holiday per annum, + bank holidays
- Holiday purchase scheme, which allows employees to purchase additional annual leave
- Company-funded medical cash plan
- Internal reward and recognition scheme
- Employee Assistance Programme
- Comprehensive wellbeing programme
- Competitive employee discounts platform with leading brands/retailers, gyms, hotels etc
- Cycle to Work scheme
- Enhanced family-friendly benefits and policies
Customer Aftercare Manager in Leeds employer: HPCareers Limited
Contact Detail:
HPCareers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Aftercare Manager in Leeds
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage more effectively with potential customers and demonstrate your commitment to their success during interviews.
✨Tip Number 2
Network with professionals in the manufacturing and engineering sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your experience with returns management and key account management in detail. Be ready to share specific examples of how you've successfully resolved customer issues and maintained strong relationships in previous roles.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you would use data to improve after-sales activities. Think about metrics you could implement to enhance customer satisfaction and retention, as this aligns closely with the job's responsibilities.
We think you need these skills to ace Customer Aftercare Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer aftercare, returns management, and key account management. Use specific examples that demonstrate your ability to maintain strong relationships with business customers.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific responsibilities of the Customer Aftercare Manager role. Emphasise your manufacturing or engineering background and how it aligns with the company's objectives.
Showcase Your Skills: In your application, clearly outline your proficiency in Microsoft Office programs and any experience you have with supply chains or logistics. Highlight your project management skills and ability to influence positive outcomes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at HPCareers Limited
✨Know Your RMA Processes
Familiarise yourself with Return Material Authorisation (RMA) processes before the interview. Be prepared to discuss how you would handle RMA activities and ensure customer satisfaction, as this is a key responsibility of the role.
✨Demonstrate Relationship Management Skills
Think of examples where you've successfully maintained or developed strong relationships with business customers. Highlight your ability to influence positive outcomes and manage key accounts effectively.
✨Showcase Your Analytical Skills
Be ready to talk about your experience in producing and analysing reports related to after-sales activities and customer satisfaction. Discuss how you've used data to drive continuous improvement in previous roles.
✨Understand the Company’s Values
Research the company’s policies and procedures, especially regarding customer service and quality standards. Showing that you align with their values will demonstrate your commitment to maintaining high service levels.
