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For Companies At a Glance
- Tasks: Lead customer account management and build trusted relationships with key stakeholders.
- Company: Join a major UK infrastructure project with a focus on safety and innovation.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping innovative PPE systems at Sizewell C.
- Qualifications: Excellent customer service skills and experience in account management preferred.
- Other info: Embrace a collaborative culture that values safety and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
The SZC Jobs Service supports local people into exciting, long-term careers across our Project.
A key role in one of the UK’s most significant infrastructure projects. The opportunity to deploy and shape innovative PPE systems proven at Hinkley Point C. The backing and expertise of two industry-leading partners: Mathias and Sons Ltd and Portable Space Ltd. A culture that values safety, integrity and collaboration.
Role Overview
The Customer Account Manager will lead Suffolk Safety Solutions sales and customer service at Sizewell C. The role will be heavily focussed on building trusted relationships with key stakeholders - including SZC, principal contractors, and the site’s extensive supply chain - while supporting the efficient, compliant, and innovative delivery of our PPE service. The successful candidate will be dynamic, driven and thrive in a customer-facing role, with excellent customer service skills and a confident, friendly and polite manner.
Key Responsibilities
- Serve as the key point of contact for all customer account management matters
- Proactive in understanding customer needs and sales opportunities
- Support the timely and successful delivery of our products and services
- Identify areas for growth, innovation and implement appropriate strategies
- Ensure good communication, internally and externally of customer expectations and our ability to achieve their expectations
- Make commercial win-win decisions
- Provide accurate and timely information as needed
- Ensure swift resolution of customer complaints
- Work to agreed deadlines
Skills & Experience Required
- Must be dynamic and driven
- Excellent customer service skills and a confident, friendly and polite manner
- Highly organised with the ability to calmly multi-task / juggle multiple account management projects at a time
- Strong written and verbal communication skills with an excellent telephone manner
- A team player who possesses a positive 'can do' attitude
- Self-motivated, able to work on your own and prioritise your workload
- Experience in a similar role would be preferred
Personal Attributes
- Trusted and credible professional with a collaborative, solution-focused mindset
- Adaptable and resilient, with the ability to perform in a dynamic project environment
- Passionate about safety, innovation, and continuous improvement
- Committed to building long-term, trust-based partnerships
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Customer Account Manager in Leiston employer: HPC Jobs Service
Contact Detail:
HPC Jobs Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Leiston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to confidently explain who you are, what you bring to the table, and why you’re the perfect fit for the Customer Account Manager role. Keep it concise and engaging.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Account Manager in Leiston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your customer service skills and any relevant experience that shows you can build strong relationships with stakeholders.
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Highlight Your Dynamic Nature: We’re looking for someone who is dynamic and driven. Use examples from your past experiences to show how you’ve thrived in fast-paced environments and tackled challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Sizewell C.
How to prepare for a job interview at HPC Jobs Service
✨Know Your Customer
Before the interview, research the company and its key stakeholders. Understand their needs and how the role of Customer Account Manager fits into their operations. This will help you demonstrate your proactive approach to understanding customer needs during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples that highlight your ability to communicate effectively with customers and team members. Practice articulating your thoughts clearly and confidently, as this will be crucial in a customer-facing position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss past experiences where you successfully resolved customer complaints or identified growth opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your solution-focused mindset.
✨Emphasise Teamwork and Collaboration
The role values collaboration, so prepare to talk about how you've worked effectively within a team. Share specific examples of how you’ve contributed to team success and built trust-based partnerships, which are essential for this position.