At a Glance
- Tasks: Lead service improvements and enhance customer relationships in the energy sector.
- Company: Join EDF, a forward-thinking company committed to personal success and inclusivity.
- Benefits: Competitive salary, bonus potential, flexible working, and customisable perks.
- Other info: Hybrid role with excellent career development opportunities and a supportive culture.
- Why this job: Make a real impact on customer satisfaction while shaping the future of energy.
- Qualifications: Experience in customer service, stakeholder engagement, and problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
Ready to shape meaningful customer relationships and influence how services are delivered across the energy sector? Join a team where your leadership and insight improve experiences every day. At EDF, Success is Personal - giving you the freedom to grow your impact, your way.
The Opportunity
As a Service Development Manager for a 12-month fixed term contract, you'll play a key role in strengthening how we serve Public Sector customers and frameworks, ensuring high-quality operational delivery aligned to business strategy. You'll influence outcomes that directly enhance customer satisfaction and long-term partnerships, supporting our journey towards An Electric Britain. This is a hybrid role, with an expectation of attending our Exeter office at least once per month depending on your location, alongside flexible home working. This balance supports collaboration, stakeholder engagement, and meaningful in-person connection while maintaining flexibility. You'll work cross-functionally with Sales, Structuring, and Customer Success teams to deliver seamless onboarding and ongoing management. Your ability to identify improvements, resolve challenges, and build trusted relationships will help drive continuous service enhancement and business success.
Who You Are
We're looking for a Service Development Manager who is confident operating in complex stakeholder environments and passionate about improving customer outcomes on a strategic scale. You'll be comfortable building relationships with senior stakeholders, influencing across teams, and driving service improvements that deliver measurable impact. To be successful in this role, you'll:
- Demonstrate experience in customer-focused, service improvement, account management, or stakeholder engagement roles
- Build credibility and influence with senior stakeholders, both internally and externally
- Manage complex relationships across customers, frameworks, and operational teams
- Use insight and performance data to identify opportunities for service improvement and better customer outcomes
- Bring strong communication, coordination, and problem-solving skills, with the confidence to navigate challenging situations and escalations
- Ideally have experience working within the energy sector, utilities, public sector, or another highly regulated environment
What You'll Be Doing
- Acting as the strategic link between customers, framework providers, and operational teams across the business
- Building and maintaining strong relationships with public sector customers, framework providers, and senior stakeholders
- Reviewing customer journey performance and identifying opportunities to improve service delivery and operational outcomes
- Supporting the resolution of complex customer issues and escalations by coordinating activity across multiple teams
- Representing the business at customer and framework meetings, events, and stakeholder forums
- Driving continuous improvement initiatives that enhance customer experience and deliver positive outcomes at scale
- Collaborating with operational leaders and subject matter experts to overcome challenges and implement effective solutions
Pay, Benefits and Culture
This role is available as a 12-month fixed term contract. Alongside a starting salary of £45,760, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more. At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal - it's your journey, powered by us. Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF!
Closing date for applications: Wednesday 11th November 2026
Service Development Manager - 12 month fixed term contract in Exeter employer: HPC Jobs Service
At EDF UK, we pride ourselves on being an exceptional employer, particularly for those joining our team at Sizewell B Power Station as Nuclear Safety Engineers. With a competitive salary range and a comprehensive benefits package that includes enhanced parental leave, health insurance, and a commitment to flexibility, we foster a collaborative and inclusive work culture where every employee feels valued and supported. Our focus on diversity, equity, and personal career growth ensures that you can thrive in your role while contributing to the vital mission of securing the future of nuclear energy in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service Development Manager - 12 month fixed term contract in Exeter
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like HPC Jobs Service. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at HPC Jobs Service.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at HPC Jobs Service.
We think you need these skills to ace Service Development Manager - 12 month fixed term contract in Exeter
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at HPC Jobs Service and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at HPC Jobs Service
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like HPC Jobs Service will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to HPC Jobs Service.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at HPC Jobs Service.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at HPC Jobs Service. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
