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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance client relationships and ensure top-notch service delivery.
- Company: Established logistics business thriving in a fast-paced environment.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Why this job: Make a real impact by improving client satisfaction and driving commercial success.
- Qualifications: 3+ years in logistics and customer service management with strong leadership skills.
- Other info: Join a vibrant team where your contributions directly influence client experiences.
The predicted salary is between 32000 - 48000 £ per year.
Our client, a well-established logistics business operating within a fast-paced environment, is looking to appoint an experienced Client Services Manager to lead their customer liaison function and strengthen key client relationships. This is a hands-on role focused on client satisfaction, service delivery, and commercial growth, managing a customer-facing team while working closely with senior leadership.
The Role
- Managing and developing strong relationships with new and existing clients
- Leading, coaching, and developing the Customer Liaison team
- Ensuring all client queries are handled professionally and within agreed timescales
- Producing client-facing service and sales reports for senior management
- Analysing customer feedback, identifying trends, and implementing action plans
- Identifying opportunities to improve service levels and increase engagement
- Creating and implementing client service strategies that support revenue growth
- Overseeing the client liaison mailbox and ensuring bookings are secured and processed correctly
- Collaborating with internal departments to deliver a seamless client experience
- Delivering client service presentations and workshops where required
About You
- At least 3 years experience in a logistics / warehousing environment
- At least 3 years experience in a customer service management or supervisory role
- Strong communication and stakeholder management skills
- Excellent problem-solving and decision-making ability
- Experience producing client reports and working to KPIs
- Good knowledge of vehicle capacity, load requirements, and courier operations
- Ability to work calmly under pressure in a fast-paced environment
- Strong leadership skills with the ability to motivate and develop a team
Key Attributes
- Professional, energetic, and highly organised
- Detail-focused with strong time-management skills
- Proactive and solutions-driven
- Confident working both autonomously and as part of a wider team
- Able to represent the business professionally in all client interactions
Client Services Manager in West Drayton employer: HP4 Recruitment Ltd
Contact Detail:
HP4 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in West Drayton
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its client service strategies. Be ready to discuss how your experience aligns with their needs, especially in managing client relationships and leading teams.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled client queries or improved service levels in your previous roles to demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can give you an edge over other candidates.
We think you need these skills to ace Client Services Manager in West Drayton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in logistics and customer service management, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've developed client relationships and led teams in the past.
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've tackled challenges in a fast-paced environment. We want to see your decision-making ability and how you’ve improved service levels in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at HP4 Recruitment Ltd
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Manager. Familiarise yourself with client relationship management, service delivery, and how to handle customer queries effectively. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully coached or developed team members. Highlight how you motivate others and ensure high performance, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios from your past experience where you had to analyse customer feedback or implement service improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Communication Skills
As a Client Services Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you manage stakeholder relationships and present client-facing reports. This will showcase your ability to represent the business professionally in all interactions.
