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For Companies At a Glance
- Tasks: Lead a team, manage work orders, and ensure top-notch service delivery.
- Company: Join a trusted security solutions provider with 25+ years of experience.
- Benefits: Enjoy a competitive salary, private healthcare, and a vehicle allowance.
- Why this job: Be part of a dynamic team making a real impact in security management.
- Qualifications: 5+ years in service management with strong technical skills in security systems.
- Other info: Office-based role with site visits; structured hours for work-life balance.
The predicted salary is between 48000 - 72000 £ per year.
Package Overview:
- Basic Salary: £60,000+ per annum (Dependent on experience)
- Full-Time, Permanent Position
- Location: Hatfield
- Company Vehicle Allowance
- Private Healthcare (after 6-month probation)
- Pension Scheme (after 3 months of employment)
- Laptop & Mobile Phone Provided
- Annual Leave: 30 days
Company Overview:
Our client is a well-established, independent security solutions provider with over 25 years of industry experience. They design, install, maintain, and support high-level security systems and act as a trusted security partner to their clients offering expert advice, the latest technology, and a consistently professional service.
Role and Responsibilities:
- Managing and organising new work orders, scheduling engineers, and ordering required equipment
- Overseeing works in progress and ensuring all documentation is completed accurately
- Direct management of up to 5 Engineers and 2 Administrative Staff
- Scheduling of maintenance visits and preparation of related documentation
- Conducting client and site visits to ensure service level agreements (SLAs) and high standards are maintained
- Ensuring CRM system is consistently updated
- Producing Risk Assessments & Method Statements
- Conducting site surveys and generating quotations for small works
- Overseeing and preparing for NSI audits and schedules
- Managing engineers' schedules including access to plant, training, and equipment
- Providing efficient resolution to customer queries
- Acting as third-line telephone support for out-of-hours callouts (no site attendance)
- Reporting directly to the Director
- Office-based role (80%) with regular site visits (20%)
Skills and Experience Required:
- Minimum 5 years of experience in a Service & Maintenance Management role
- Strong technical understanding of Access Control, CCTV, Intruder Alarms, and Intercom Systems
- Sales and design experience in electronic security systems
- Effective verbal and written communication skills
- Experience with NSI Gold Standards and Health & Safety Management
- Advanced computer literacy, especially with Microsoft Office (Excel proficiency essential)
- Ability to work efficiently, manage a team, and maintain excellent client relationships
Benefits of this Position:
- Competitive base salary with potential for increase based on experience
- Private healthcare and pension contributions after qualifying periods
- Vehicle allowance, plus all necessary work equipment provided
- Structured hours promoting work-life balance
- Opportunities for manufacturer training and ongoing professional development
Interested? Please send in your CV to be considered for this fantastic leadership opportunity in the electronic security industry.
Service Manager in Hatfield, Hertfordshire employer: HP4 Recruitment Ltd
Contact Detail:
HP4 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Hatfield, Hertfordshire
✨Tip Number 1
Network with professionals in the security industry, especially those who have experience in service and maintenance management. Attend relevant events or join online forums to connect with potential colleagues or mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the latest technologies and trends in access control, CCTV, and intruder alarms. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss your experience with NSI Gold Standards and Health & Safety Management in detail. Be ready to share specific examples of how you've implemented these standards in previous roles, as this will be crucial for the position.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight your ability to resolve conflicts, motivate staff, and maintain high service levels, as these are key aspects of the Service Manager role.
We think you need these skills to ace Service Manager in Hatfield, Hertfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service and maintenance management, particularly in the security industry. Emphasise your technical understanding of systems like Access Control and CCTV, as well as your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job description, such as managing teams or overseeing projects, to demonstrate your suitability for the position.
Highlight Relevant Skills: In your application, clearly outline your skills related to the role, such as advanced computer literacy and effective communication. Use examples to illustrate how you've successfully managed teams and maintained client relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Manager role.
How to prepare for a job interview at HP4 Recruitment Ltd
✨Showcase Your Technical Knowledge
Make sure to highlight your strong technical understanding of Access Control, CCTV, Intruder Alarms, and Intercom Systems during the interview. Be prepared to discuss specific projects or experiences where you successfully managed these systems.
✨Demonstrate Leadership Skills
As a Service Manager, you'll be managing a team. Share examples of how you've effectively led teams in the past, including any challenges you faced and how you overcame them. This will show your potential employer that you can handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client relationships. Think of situations where you resolved customer queries or improved service delivery, and be ready to explain your thought process.
✨Familiarise Yourself with NSI Standards
Since the role involves overseeing NSI audits, it's crucial to have a solid understanding of NSI Gold Standards and Health & Safety Management. Brush up on these topics and be ready to discuss how you've applied them in your previous roles.
