Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic Service Desk team and ensure top-notch service delivery.
- Company: Join a respected provider of Fire & Security systems with a strong customer focus.
- Benefits: Enjoy a competitive salary, pension scheme, and professional development opportunities.
- Why this job: Be part of a growing company that values collaboration and service excellence.
- Qualifications: Experience in a similar role and strong leadership skills are essential.
- Other info: This is a full-time, permanent position based in Slough.
Service Desk Manager – Fire & Security – Up to £50,000 Per Annum
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Package Overview:
*
Basic Salary: Up to £50,000 per annum (Negotiable based on experience)
*
Full-Time, Permanent Position
*
Location: Slough
Company Overview – Service Desk Manager – Fire & Security
Our client, a respected and growing provider of Fire & Security systems maintenance, is seeking a proactive Service Desk Manager to join their team on a full-time, permanent basis. The company is known for its strong customer focus and commitment to service excellence. Due to continued growth, they are looking for a motivated individual to lead and develop their service operations.
Service Desk Manager – Role and Responsibilities:
*
Leading and managing a busy Service Desk team
*
Overseeing the scheduling of engineers for planned and reactive maintenance
*
Ensuring all work is delivered within SLA timeframes and to a high standard
*
Handling customer escalations and ensuring timely resolutions
*
Monitoring KPIs and driving continuous service improvements
*
Developing strong client relationships and managing service review meetings
*
Supporting the implementation and optimisation of the Uptick system
*
Reporting monthly on financial performance and resource planning
*
Working collaboratively with the wider business and leadership team
Service Desk Manager – Skills and Experience Required:
*
Proven experience in a Service Desk Manager or similar operational role
*
Background in the Fire & Security industry or related technical service environment preferred
*
Strong leadership, communication, and problem-solving skills
*
Customer-focused approach with a commitment to quality service delivery
*
Experience working with service management software (e.g. Uptick)
*
Ability to manage multiple priorities and a busy workload effectively
Benefits of this Service Desk Manager Position:
*
Competitive basic salary up to £50,000 per annum (Negotiable based on experience)
*
Opportunity to work with a well-established and expanding business
*
Supportive and collaborative working environment
*
Pension scheme
*
Training and professional development opportunities
Please send in your CV to be considered for this exciting opportunity
Service Desk Manager employer: HP4 Recruitment Ltd
Contact Detail:
HP4 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with the Fire & Security industry. Understanding the specific challenges and trends in this sector will help you speak confidently about your experience and how it relates to the role during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to motivating staff and handling escalations, as these are key aspects of the Service Desk Manager role.
✨Tip Number 3
Research the Uptick system or similar service management software. Being knowledgeable about the tools used in the role will demonstrate your readiness to hit the ground running and your commitment to optimising service operations.
✨Tip Number 4
Prepare to discuss your experience with KPIs and continuous improvement initiatives. Think of specific metrics you've monitored and how you've driven improvements in service delivery, as this will show your analytical and strategic thinking skills.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk management and the Fire & Security industry. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and customer-focused approach. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities and experience with service management software like Uptick. This will show that you have the technical skills needed for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HP4 Recruitment Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their services, values, and recent developments in the Fire & Security industry. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Highlight your leadership style and how it aligns with the company's customer-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've handled customer escalations or met tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with service management software like Uptick, as well as any relevant technical knowledge in the Fire & Security sector. Be ready to discuss how you would implement and optimise such systems to improve service operations.
