Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance client relationships and ensure top-notch service delivery.
- Company: Established logistics business thriving in a fast-paced environment.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Why this job: Make a real impact by improving client satisfaction and driving commercial success.
- Qualifications: 3+ years in logistics and customer service management with strong leadership skills.
- Other info: Join a vibrant team and develop your career in a supportive atmosphere.
Are you the right candidate for this opportunity? Make sure to read the full description below.
Location: London Heathrow area
Salary: £38,000 – £40,000 DOE
Working Hours: Monday to Friday | 08:00 – 17:00 (1 hour unpaid break)
Our client, a well-established logistics business operating within a fast-paced environment, is looking to appoint an experienced Client Services Manager to lead their customer liaison function and strengthen key client relationships. This is a hands-on role focused on client satisfaction, service delivery, and commercial growth, managing a customer-facing team while working closely with senior leadership.
The Role
- Managing and developing strong relationships with new and existing clients
- Leading, coaching, and developing the Customer Liaison team
- Ensuring all client queries are handled professionally and within agreed timescales
- Producing client-facing service and sales reports for senior management
- Analysing customer feedback, identifying trends, and implementing action plans
- Identifying opportunities to improve service levels and increase engagement
- Creating and implementing client service strategies that support revenue growth
- Overseeing the client liaison mailbox and ensuring bookings are secured and processed correctly
- Collaborating with internal departments to deliver a seamless client experience
- Delivering client service presentations and workshops where required
About You
- At least 3 years’ experience in a logistics / warehousing environment
- At least 3 years’ experience in a customer service management or supervisory role
- Strong communication and stakeholder management skills
- Excellent problem-solving and decision-making ability
- Experience producing client reports and working to KPIs
- Good knowledge of vehicle capacity, load requirements, and courier operations
- Ability to work calmly under pressure in a fast-paced environment
- Strong leadership skills with the ability to motivate and develop a team
Key Attributes
- Professional, energetic, and highly organised
- Detail-focused with strong time-management skills
- Proactive and solutions-driven
- Confident working both autonomously and as part of a wider team
- Able to represent the business professionally in all client interactions
Client Services Manager in London employer: HP4 Recruitment Ltd
Contact Detail:
HP4 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and how you fit into their culture.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Client Services Manager role. Highlight your experience in logistics and customer service management, and don’t forget to mention your leadership skills!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company and might even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don’t just wait for the interview – engage with the company! Follow them on social media, comment on their posts, and share relevant content. This will help you stand out and show that you’re proactive about building relationships.
We think you need these skills to ace Client Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service management experience and any relevant logistics background to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client services and how your previous roles have prepared you for this position. Be specific about your achievements and how they relate to the responsibilities listed.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in past roles. We want to see your decision-making process and how you’ve improved service levels or client satisfaction in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at HP4 Recruitment Ltd
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Manager. Familiarise yourself with client relationship management, service delivery, and how to handle customer queries effectively. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves leading a customer-facing team, be prepared to discuss your leadership style. Think of specific examples where you've successfully coached or developed team members. Highlight how you motivate your team and ensure they deliver top-notch service, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios from your past experience where you had to analyse customer feedback or implement service improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Knowledge of the Industry
Brush up on logistics and warehousing trends, especially those related to client services. Being able to discuss industry challenges and opportunities will show that you're not just a fit for the role but also passionate about the field. This knowledge can set you apart from other candidates.
