HVAC Service Manager

HVAC Service Manager Package HVAC Service Manager Basic Salary: £55,000 £65,000 per annum (DOE) + Bonus Company Vehicle or Car Allowance + Fuel Card Full-Time, Permanent Position Location: Watford Company Overview HVAC Service Manager Our client is a well-established and growing HVAC and mechanical services business, delivering servicing, maintenance and technical support across a portfolio of commercial sites. Due to continued growth, they are looking for an experienced and capable HVAC Service Manager to take responsibility for a portfolio of sites, leading a team of engineers and ensuring the efficient delivery of planned, reactive and remedial works. This is a varied role combining technical support, team management, customer relationships, commercial responsibilities and day-to-day service operations, making it an excellent opportunity for an experienced HVAC professional looking to take the next step in their career. HVAC Service Manager Role and Responsibilities Manage a portfolio of sites, providing support across all HVAC equipment while managing a team of field-based engineers Lead the service team, providing guidance and support on operational and technical issues Oversee the maintenance, servicing and repair of HVAC equipment and coordinate the service team accordingly Resolve customer issues, problems and complaints, proactively addressing them to ensure they are concluded in a timely manner Identify potential technical or operational issues proactively and provide effective solutions Act as the key escalation point for technical queries from engineers and clients Support the sales team with all service and technical-related enquiries Prepare accurate and high-quality quotations and proposals for service, remedial and replacement works Review engineer reports, service worksheets and job sheets to ensure works have been completed correctly and identify any additional requirements Prepare, issue and chase quotations through to completion Order parts and coordinate the delivery of materials required for service and repair works Manage and coordinate the booking in of parts and ensure engineers have the correct equipment and materials required Manage the engineers' queries and provide technical and operational support Manage the engineers' diaries, scheduling and allocation of works to ensure efficient resource utilisation Manage and participate in the on-call rota Attend client meetings and manage client KPIs, service levels and performance Prepare and review RAMS to ensure works are carried out safely and in accordance with company procedures Ensure effective refrigerant management and compliance across the service operation Support P