HVAC Service Manager in High Wycombe

Job Description HVAC Service Manager \n Package – HVAC Service Manager \n • Basic Salary: £65,000 – £70,000 per annum (DOE) + Bonus \n • Company Vehicle or Car Allowance + Fuel Card \n • Full-Time, Permanent Position \n • Location: Watford \n \n Company Overview – HVAC Service Manager \n Our client is a well-established and growing HVAC and mechanical services business, delivering servicing, maintenance and technical support across a portfolio of commercial sites. \n Due to continued growth, they are looking for an experienced and capable HVAC Service Manager to take responsibility for a portfolio of sites, leading a team of engineers and ensuring the efficient delivery of planned, reactive and remedial works. \n This is a varied role combining technical support, team management, customer relationships, commercial responsibilities and day-to-day service operations, making it an excellent opportunity for an experienced HVAC professional looking to take the next step in their career. \n \n HVAC Service Manager – Role and Responsibilities \n • Manage a portfolio of sites, providing support across all HVAC equipment while managing a team of field-based engineers \n • Lead the service team, providing guidance and support on operational and technical issues \n • Oversee the maintenance, servicing and repair of HVAC equipment and coordinate the service team accordingly \n • Resolve customer issues, problems and complaints, proactively addressing them to ensure they are concluded in a timely manner \n • Identify potential technical or operational issues proactively and provide effective solutions \n • Act as the key escalation point for technical queries from engineers and clients \n • Support the sales team with all service and technical-related enquiries \n • Prepare accurate and high-quality quotations and proposals for service, remedial and replacement works \n • Review engineer reports, service worksheets and job sheets to ensure works have been completed correctly and identify any additional requirements \n • Prepare, issue and chase quotations through to completion \n • Order parts and coordinate the delivery of materials required for service and repair works \n • Manage and coordinate the booking in of parts and ensure engineers have the correct equipment and materials required \n • Manage the engineers' queries and provide technical and operational support \n • Manage the engineers' diaries, scheduling and allocation of works to ensure efficient resource utilisation \n • Manage and participate in the on-call rota \n • Attend client meetings and manage client KPIs, service levels and performance \n • Prepare and review RAMS to ensure works are carried out safely and in accordance with company procedures \n • Ensure effective refrigerant management and compliance across the service operation \n • Support P&L reviews and management sign-off processes \n • Manage the warehouse, ensuring stock, parts and equipment are correctly organised and available when required \n • Monitor service performance, KPIs and operational activity, reporting into senior management \n • Build and maintain strong relationships with clients, engineers and internal teams \n \n HVAC Service Manager – Skills and Experience Required \n • Strong background within the HVAC or Mechanical Services industry \n • Previous experience managing or leading a team of HVAC engineers \n • Strong technical understanding of HVAC equipment and mechanical building services \n • Experience managing a portfolio of commercial sites and service contracts \n • Experience across planned preventative maintenance, reactive maintenance and remedial works \n • Strong understanding of engineer reports, service worksheets, RAMS and technical documentation \n • Experience preparing and managing quotations and proposals \n • Commercially aware with an understanding of P&L and service profitability \n • Excellent customer service and relationship management skills \n • Strong organisational skills with the ability to manage engineers, diaries, parts and multiple sites simultaneously \n • Confident dealing with escalated customer queries, complaints and technical issues \n • Good understanding of refrigerant management and relevant compliance requirements \n • Excellent communication and leadership skills \n • Full UK driving licence (Essential) \n • Positive, proactive approach with strong problem-solving abilities \n \n Benefits of this HVAC Service Manager Position \n • £65,000 – £70,000 basic salary (DOE) \n • Performance-related bonus \n • Company vehicle or car allowance + fuel card \n • Excellent overtime opportunities \n • 25 days annual leave + bank holidays \n