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For Companies At a Glance
- Tasks: Provide exceptional customer support and coordinate engineering jobs efficiently.
- Company: Join a dynamic team in a fast-paced customer service environment.
- Benefits: Competitive salary up to £33,000 and opportunities for professional growth.
- Why this job: Be the key contact for clients and make a real difference in customer care.
- Qualifications: Strong organisational skills and experience in customer service or administration.
- Other info: Flexible, collaborative culture with a focus on teamwork and problem-solving.
The predicted salary is between 24000 - 33000 £ per year.
Department: Customer Service Administrator
Location: Office-Based – Watford / Rickmansworth
Hours: 08:30 – 17:30 (40 hours per week)
Salary: up to £33,000
About the Role
We are seeking a proactive, organised, and customer-focused Customer Service Administrator to join our busy Customer Service team. This role is central to ensuring exceptional customer care and seamless support for our client base. Working closely with internal departments and engineering teams, you will play a key part in maintaining high standards of service delivery and aftercare. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding service.
Key Responsibilities
- Act as a key point of contact, providing consistent support to clients and internal departments.
- Be part of the Scheduling Team – the first line of communication for incoming customer enquiries.
- Schedule engineering jobs efficiently and effectively throughout the day.
- Log reactive calls and monitor engineer attendance to ensure SLA compliance.
- Escalate customer complaints or service issues where necessary.
- Ensure all customer return calls are completed within 48 hours.
- Produce daily escalation reports for outstanding issues.
- Provide holiday and sickness cover for the Helpdesk.
- Attend team meetings, internal/external training sessions and other meetings as required.
- Support the Service Manager with general administration tasks to uphold high levels of customer aftercare.
Key Skills & Attributes
- Strong organisational skills and the ability to work independently.
- A flexible, dynamic, and can-do attitude.
- Good numeracy, commercial awareness, and keen attention to detail.
- Ability to work under pressure and meet tight deadlines when required.
- Excellent communication, negotiation, and interpersonal skills.
- Confidence using CRM systems and MS Office (Word, Excel, Outlook).
- Ability to follow written and verbal instructions accurately.
- A collaborative mindset and willingness to support colleagues.
- A full UK Driving Licence.
Essential Experience
- Proven administrative experience in a busy environment.
- Background in customer service or sales support.
- Experience prioritising workloads and working to deadlines.
Desirable Experience
- Previous experience within a Customer Care, Helpdesk, Sales, or Office environment.
- Knowledge of CASH, Mentor, or similar CRM systems.
- Experience coordinating engineers, sales staff, or field teams across the UK.
- Experience with invoicing and purchase orders.
Customer Service Administrator employer: HP4 Recruitment Ltd
Contact Detail:
HP4 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. Think about your past experiences and how they relate to the key responsibilities of the role. We want you to shine!
✨Tip Number 3
Show off your skills! If you have experience with CRM systems or MS Office, be ready to discuss specific examples of how you've used these tools to improve customer service or streamline processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our customer service excellence.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and customer service background to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've solved problems or provided exceptional support in previous roles.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HP4 Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and skills required, such as scheduling engineering jobs and handling customer enquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised workloads. Be ready to discuss how you handle pressure and meet tight deadlines, as these are crucial in a busy environment.
✨Demonstrate Your Customer Focus
As a Customer Service Administrator, you'll need to be customer-focused. Think of specific instances where you've gone above and beyond for a customer or resolved a complaint effectively. Sharing these stories will highlight your commitment to exceptional service and problem-solving skills.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable with CRM systems and MS Office applications, as these are essential for the role. If you have experience with specific tools mentioned in the job description, like CASH or Mentor, be prepared to discuss how you've used them in previous roles to enhance your performance.
