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- Tasks: Coordinate service schedules and support field engineers in a dynamic engineering environment.
- Company: Join a well-established engineering company with a supportive culture.
- Benefits: Competitive salary, full-time hours, and opportunities for skill development.
- Other info: Stable role with excellent career growth potential in a fast-paced setting.
- Why this job: Make a real impact by ensuring efficient service delivery and customer satisfaction.
- Qualifications: Experience in coordination or scheduling and strong communication skills.
The predicted salary is between 29000 - 29000 £ per year.
We are currently recruiting for a Service Coordinator to join a well-established engineering company based in Bracknell. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual.
This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation.
Package & Benefits
- Salary £28,000 - £30,000 per annum
- Full-time, permanent position
- Office-based role in Bracknell
- Monday to Friday working pattern
- Opportunity to develop coordination and planning skills
- Join a well-established and supportive engineering business
Role & Responsibilities
- Scheduling planned preventative maintenance (PPM) visits
- Coordinating reactive call-outs, revisits, and emergency works
- Planning and scheduling remedial works following PPMs and reactive visits
- Acting as the first point of contact for customers, handling incoming calls and enquiries
- Liaising with engineers to maximise utilisation and operational efficiency
- Booking all engineer visits in line with company procedures
- Monitoring customer KPIs and proactively communicating delays or challenges
- Coordinating works across teams and regions, including national and key accounts
- Managing and scheduling subcontractors, ensuring compliance with company standards
- Raising subcontractor orders in line with internal processes
- Ensuring engineering data and reports from handheld devices are accurate and professional
- Tracking job completion and the return of worksheets and reports
- Supporting internal departments, including accounts, with accurate job information
- Maintaining and updating the service management database
Skills & Experience Required
- Previous experience in a Service Coordinator, Service Administrator, or Scheduling role
- Strong organisational and planning skills
- Experience coordinating engineers or field-based teams
- Excellent communication and customer service skills
- Ability to work in a fast-paced, reactive environment
- Strong attention to detail and administrative accuracy
- Good IT skills and confidence working with service management systems
- Commercial awareness and a proactive approach
If you are a Service Coordinator looking for a stable, long-term role within a reputable engineering business in Bracknell, please submit your CV to be considered.
Service Coordinator in Bracknell employer: HP4 Recruitment Ltd
Contact Detail:
HP4 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination. Think about how your previous experience aligns with the responsibilities listed in the job description, like scheduling PPM visits and managing customer expectations.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've successfully coordinated teams or managed schedules in the past. This will demonstrate that you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Coordinator in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in service coordination or scheduling. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational and planning abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and how you can handle the fast-paced environment we thrive in.
Show Off Your Communication Skills: Since this role involves liaising with engineers and customers, make sure your application reflects your excellent communication skills. We love candidates who can convey information clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HP4 Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities like scheduling PPM visits and coordinating reactive call-outs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed schedules or coordinated teams. Be ready to discuss how you handle multiple tasks and prioritise effectively in a fast-paced environment.
✨Communicate Clearly and Confidently
As the first point of contact for customers, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your customer service skills during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the Service Coordinator role. This shows your enthusiasm and helps you determine if the company is the right fit for you.