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- Tasks: Provide top-notch technical support for HyperX gaming peripherals in English and French.
- Company: Join HP, a leader in tech innovation and customer satisfaction.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be at the forefront of gaming tech and help enhance gamers' experiences.
- Qualifications: Recent graduates fluent in English and French, with a passion for gaming.
- Other info: Dynamic team environment with a focus on customer satisfaction and career development.
The predicted salary is between 28800 - 43200 £ per year.
The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers.
Responsibilities:
- Respond to technical issues and product questions in English/French through various communication channels.
- Independently identify, troubleshoot, and resolve customer issues; elevate complex problems per defined procedures.
- Use the CRM system to document and categorize cases accurately.
- Regularly review and update regional email templates to ensure accurate correspondence with customers.
- Maintain and update knowledge on all HyperX and competitor’s hardware/software products.
- Manage logistical issues such as RMAs in accordance with company procedures.
- Back up colleagues where necessary, especially with language cover.
Education & Experience:
- Bachelor's degree or above, recently graduated or within the last year.
Knowledge & Skills:
- Fluent in English and French, spoken and written to business level is essential.
- An additional European language would be a distinct advantage (German/Italian/Spanish/Turkish).
- A keen interest in computer gaming and gaming peripherals.
- Knowledgeable in the use of various gaming consoles.
- Knowledge of PC Architecture and Microsoft OS.
- A minimum of 1 year’s previous experience in providing customer support.
- Excellent communication and organizational skills with a strong focus on customer satisfaction.
- Excellent time management, ability to prioritise workload and multi-task.
- A great team player with a positive working attitude and initiative to research answers to complex questions.
- A clear thinker, quick learner, and logical problem solver.
- A technophile who loves to be immersed in the gaming scene and enjoys social media discussions about products and technology.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Computer Hardware Manufacturing, Software Development, IT Services and IT Consulting
Graduate Technical Support Engineer – Bilingual (French and English speaker) in Reading employer: HP
Contact Detail:
HP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Technical Support Engineer – Bilingual (French and English speaker) in Reading
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in tech or gaming. They might have insider info on job openings or can refer you directly, which can double your chances of landing that interview.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a mate. Focus on common questions for technical support roles and brush up on your bilingual skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your passion! When chatting with potential employers, let your enthusiasm for gaming and tech shine through. Share your experiences with HyperX products or similar tech – it shows you're not just qualified, but genuinely interested.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are keen on joining us. It shows initiative and gives you a better chance of being noticed by the hiring team.
We think you need these skills to ace Graduate Technical Support Engineer – Bilingual (French and English speaker) in Reading
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires bilingual proficiency in English and French, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both languages!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to reflect your passion for gaming and customer support. Mention any relevant experience or projects that showcase your technical skills and love for gaming peripherals. We’re looking for that personal touch!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, we love seeing candidates who follow the process!
How to prepare for a job interview at HP
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and French, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in both languages to boost your confidence.
✨Know Your Gaming Gear
Familiarise yourself with the HyperX range of gaming peripherals and other competitors' products. Being able to discuss specific features and your personal experiences with these products will show your passion for gaming and technical knowledge.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical thinking and ability to troubleshoot effectively.
✨Show Off Your Customer Service Experience
Highlight any previous customer support roles you've had, especially if they involved technical support. Discuss how you prioritised customer satisfaction and managed your workload, as this will resonate well with the interviewers.
